2018
Bachelor of Secondary Education major in English
University of Southeastern Philippines
More Info About Me
5 years of working remotely in the industry lending my expertise to help business owners like YOU focus on the core tasks as I run the show in the background. A self-motivated person with excellent communication and problem-solving skills coupled with initiative and accuracy to provide employer(s) with an efficient and positive experience. An energetic person with a consistent track record in meeting productivity targets in all areas.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Email and Chat Support
Tech Support
Executive/Admin/Personal Assistant
Amazon Virtual Assistant
Certificates
My Experience and Education
2017
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2017
Amazon Online Shopping
(Data Entry | Email Support (Project Based))
• Collected, recorded, and processed customer orders received from sales department.
• Analyzed customer orders to identify errors and omissions, taking appropriate action to verify and retrieve critical account data.
2017
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2018
West Real Estate
(Executive Assistant | Social Media Management)
• Accurately input new client contact and payment information, and deactivate and archive inactivated accounts
• Gather monthly client feedback survey results, record data into database, and create detailed reports to illustrate trends, projections, and successes.
• In charge of content creation and publication across various social media platforms, such as Facebook, Twitter, Instagram, and LinkedIn.
2018
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2019
IBEX Global Solutions Inc.
(Tech Support - Email and Chat (Office Based))
• Utilized effective de-escalation techniques to resolve approximately 40 escalated emails and chat each day.
• Maintained a 97% average monthly customer-satisfaction rating with my team.
2019
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2020
Brivity
(Quality Assurance (Tech Support))
Assist in resolving technical issues concerning customer's accounts or company software infrastructure.
2020
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2021
TX Homemarket
(Real Estate Admin Asst./Data Management/ Social Media management)
• DM Admin Pull lists, social media management, organize data, skip trace data, clean data, send direct mail, manage direct mail campaigns, create ads, deep prospect, update KPI’s. Manage data across all systems.
2021
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2023
The Online Lighting Store
(Social Media Manager)
Skilled in internet research, social media account management, and digital file organization. Known for maintaining confidentiality, prioritizing tasks, and consistently delivering high-quality results within deadlines.
2021
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2023
Healing Vine Harbor
(Social Media Manager)
In charge of content creation and publication across various social media platforms, such as Facebook, Twitter, Instagram, and LinkedIn.
My Services
Amazon Seller
Performs various tasks and activities related to Amazon business.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics. Documenting and processing data for organizations.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Chat, Email and Tech Support
Respond to customer queries in a timely and accurate way via email or chat.
Testimonials
KAREN CAYER
“I was looking to find ways which allow me to maximize my time. The administrative component of my business was hindering the ability to scale up and that got me interested in hiring a VA. I had challenges with the administrative side and doing follow ups with my business. Meeting time sensitive administrative deliverables was hindering my ability to grow my business. Time away from clients equals less profits coming in. Gideon follows up with clients for documents, data entry, social media prospecting, setting appointments. He is performing tasks which are vital to my business. Prospecting for new clients on social media and completing applications is a key component of my business. Business has increased significantly since acquiring a VA. Gideon allows me to meet more people without worrying about administrative tasks.”
CJ WESTWOOD
“I needed help with my service and wanted to focus only on sales. I was having challenges trying to manage both service and sales at the same time. Any issues or questions are handled right away in a professional manner. Gideon helps me organize my business and stay on top of my clients. I don’t have to give much direction. He is doing basic and complex tasks. Because of my VA, I don’t have to do any service and I have sooo much more time to sell. He helps me organize my business and stay on top of my clients. I don’t have to give much direction.“
Brivity
“VA Gideon has been a superb asset and has been instrumental in helping our customers with technical issues. I am grateful for all of Gideon’s endeavor and professional assistance.”
Gavin James
“VA Gideon help me to manage my time, assist with daily assignments, research and get the work done. With Gideon's services my ministry is able to achieve its goal, a great deal such as real estate data management, creating a blog site, content writing and managing my social media accounts.”