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Bachelor of Science in Industrial Engineering
Lyceum of Subic Bay
More Info About Me
I am Giann. I am a General Virtual Assistant specialized in Shopify Management with 5 years of experience in the field. I worked on projects with clients from across the world, and have built a reputation for my attention to details, ability to meet deadlines, and client-oriented approach.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2022
Fulfillment CN
(OPERATIONS MANAGER)
• Conduct interviews with applicants
• Overseeing daily operations
• Orient newly hired representatives
• Highly trained in administrative tasks, especially in recruitment procedures
• Train and prepare virtual assistants to respond to customer queries with regards to products and services.
• Ensure agents understand and comply with all call center objectives, performance, standards, and policies.
• Monitor and evaluate agent performance, provide learning or coaching opportunities, and take corrective actions if necessary.
• Answer agent questions regarding best practices or difficult calls.
• Work with other supervisors and management team members to support agents and maximize customer satisfaction.
2021
-
2022
NextE-horizon LLP
(GVA / PROJECT MANAGER)
• Conduct interview
• Conduct hiring of VA's
• Manage the order fulfillment
• Creating website
• Adding products to stores
• Assisting in the company brands in different ways; from managing the Shopify stores, to registering to different online channels, to replying customer messages.
• Making a structured approach to working. Such as SOP's, sheets and many more.
• Managing different project management tools like click up, slack and skype to improve collaboration and communication.
• Resolving problems independently, rather than only taking orders
• Installing different Shopify apps and use them like Pagefly, octane AI, SMS, oberlo, parcelpanel, trackipal, Poky.
• Create Adtext and Adcopies
• Assisting disputes; Klarna and Paypal
• Talking with suppliers and team members
• Help setting up Online Marketing Reports
• Checking team invoices
• Computing supplier invoices
• Managing product reports
• Provide creative ideas for content marketing
• Searching and pitching for related KOLs
• Other online marketing tasks related
2017
-
2018
Lyceum of Subic Bay Inc
(MARKETING ASSOCIATE)
• Responsible for all marketing strategies and activities within the company.
• Oversees the marketing department and provides direction and feedback on major projects.
• Makes key decisions regarding product distribution, budgeting, branding, and sales
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.