2012
Bachelor of Science in Nursing
Western Mindanao State University
More Info About Me
I am currently working as a corporate employee with a vast experience of customer service management and admin tasks. I am also an aspiring Virtual Assistant and freelancer who is seeking to work with clients for business growth and improvement with acquired professional and personal skills. I am a trained Virtual Assistant with these niches; Facebook Media Buyer, Social Media Manager , Lead Generation and Google Search Engine Optimization.
My Skills and Competencies
Google Search Engine Optimization
Copy Writing
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
My Experience and Education
2017
-
2022
REALPAGE PHILS, INC.
(Insurance Processor)
• Review documents and policy applications
• Process (data entry) documentation like insurance certificates, insurance endorsements, W-9’s, licenses and vendor agreements received from vendors as it pertains to their respective clients
• Enter information into the Compliance Depot application daily
• Review data input for accuracy/ completeness
2016
-
2017
CONCENTRIX
(Customer Service Associate)
• Answers customer inquiries about the product
• Take complaints and compliments about the product and services
• Set and direct customer to proper expectation and resolution
• Refer customers to dealerships
2013
-
2016
CONVERGYS, PHILS
(Call Center Representative / Technical Service Representative)
Answers customer queries with regards to product services and information
• Addressed all customer’s issues with the services offered
• Troubleshoot technical issues with the services over the phone
• Investigates customer complaints and resolve the problems with proper documentation of details of telephone conversations and actions taken
• Pitch to eligible customers about the promotions and additional services that they can take advantage
My Services
Copy Writing
To produce engaging, clear text for different advertising channels such as websites, print ads and catalogs
Google Search Engine Optimization
To help your website to rank higher in organic or natural search results.
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Data Entry
Type of clerical work that involves using various processes like typing and voice recording for entering data into compu
Customer Service /Technical Service
Helping out customers over the phone to deliver assistance and solutions effectively.