2023
Bachelor of Science in Business Administration Major in Marketing Management
Davao Oriental State University
More Info About Me
I'm reliable and detail-oriented person with experience in administrative tasks, email management, scheduling, and customer support. I help busy professionals stay organized and efficient so they can focus on what matters most.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
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2025
Dig Designs
(SEO Specialist)
I optimized websites to improve search engine rankings and drive organic traffic. My responsibilities included keyword research, on-page and off-page SEO, technical audits, content optimization, and backlink building. I used tools like Google Analytics, Search Console, Ahrefs, and SEMrush to monitor performance and implement data-driven strategies. My efforts consistently led to improved visibility, higher rankings, and increased website traffic for clients.
2024
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2024
VXI GLOBAL HOLDINGS B.V
(Chat Support Representative)
I worked as a Chat Support Representative, assisting customers through live chat by answering questions, resolving issues, and providing product information. I handled multiple chats efficiently while maintaining a professional tone and ensuring high customer satisfaction.
2022
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2024
Alorica Philippines
(Customer Experience Agent)
I respond to inquiries via phone, email, or chat, resolve complaints, process orders and refunds, provide product information, update customer records, escalate complex issues when needed, follow up to ensure satisfaction, gather feedback, and consistently meet performance targets.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.