2019
Business Administration major in Management Accounting
University of Cebu
More Info About Me
I am 31 years old. I have a bachelors degree in business administration. I have been working in the BPO industry for more than 10 years now.
My Skills and Competencies
Social Media Management
Bookkeeping Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2024
Accenture
(Customer Service Representative)
Assigned to 2 accounts in the past 7 years, 3 years as a technical support wherein I troubleshoot phones, answer customer inquiries, process replacements, tracks shipping, and process refunds. On my 2nd account, I was assigned to close email tickets, process refunds based on Service level agreement or contracts.
2014
-
2017
Teleperformance
(Bank Executive Specialist)
Assigned to a U.S. bank where I answer customer inquiries over the phone, help customers with online banking, process card replacements, create note for travel notification, check balances, educate overdraft fees and bank processes or order of transactions, explains bank fees for maintenance and other miscellaneous fees.
2013
-
2014
Qualfon
(Customer Service Representative)
Assigned to a U.S. phone service provider. I help customers in troubleshooting their phones, providing credits, process replacements, and take supervisory calls.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping Specialist
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.