2012
B. S. IN ELECTRONICS AND TELECOMMUNICATION TECHNOLOGY
University of Makati
More Info About Me
I am Geraldine from the Philippines. I can work autonomously or collaboratively – I am a proactive and independent professional with great interpersonal relationship skills. My work is done quickly and efficiently, prioritizing quality, discretion, and communication.
My goal on Upwork is to give you the best service, always, and make you my return client. I believe a satisfied customer is the best marketing tool for my services.
I am dedicated to providing exceptional support to help businesses thrive and grow. Whether it’s managing administrative duties and social media marketing, I am committed to delivering excellence and ensuring client satisfaction.
Here is a list of services I can help with if you give me a chance;
Data entry
1. Compile data
2. Check for accuracy
3. Delete unnecessary records
4. Lead Generation
Project management
1. Project planning
2. Project scheduling
3. Monitoring
4. Reporting and presentation
Administrative tasks
1. Email Management/Filtering/Email Marketing
2. Schedule appointments with clients/Book meetings
3. Following up with clients/customers (sending thank you and other reminder emails)
4. Receptionist duties (answering occasional calls)
5. File Management (organizing files using Dropbox, Google Drive)
6. Transcription (transcribing voicemail, video or audio, podcasts)
Personal Assistant
1. Calendar Management
2. Appointment scheduling
3. Hotel and Flight Booking
4. Taking down minutes of meetings
5. Creating basic reports (reports on weekly tasks, deliverables, and sales)
6. Preparing Slideshows (PowerPoint Presentations)
7. Liaison between you and other team members
Social Media Management
1. Set up Social Media Accounts (Facebook, Instagram, LinkedIn)
2. Manage and update Social Media Accounts
3. Publish posts on your Blog/Feed (content to be provided)
Tools I am familiar with
• Google Suite
• Slack
• Flodesk
• Airtable
• Wix
• Airbnb
• Calendly
• Microsoft Office
• Loom
• Canva
• Photoshop
• Asana
• ClickUp
Let’s connect and discuss how I can contribute to your success as a Virtual Assistant. I look forward to the opportunity to work together and make a positive impact on your business.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Executive Assistant
Certificates
My Experience and Education
2024
-
2024
LED Lightning Company
(Executive Assistant)
Schedule appointments, manage inboxes, prioritize tasks, and ensure deadlines are never missed.
Facilitate communication between the executive and key stakeholders, including LED suppliers, distributors, and clients.
Research flights, book hotels, handle ground transportation, and manage itineraries for seamless business travel.
Compile data, prepare summaries, and present findings to the executive to support informed decision-making on LED product positioning, marketing strategies, and investment opportunities.
Organize projects, delegate tasks, and ensure everything runs smoothly according to deadlines.
Stay organized, prioritize effectively, and communicate clearly both verbally and in writing.
Handle sensitive information related to LED technology, product development, and business strategies with confidentiality and discretion.
Manage documents, databases, and tackle various tasks to streamline the executive's workflow.
Anticipate the executive's needs, take initiative, and solve problems efficiently. Proficient in a variety of tools and software to enhance productivity and communication.
2018
-
2023
Resorts world manila
(Slots Technical Senior Administrative Assistant)
Preparing, editing and formatting correspondence, presentations, spreadsheets and documents.
Organization of files and documents using Google Drive for collaborative work and communication.
Coordination of travel arrangements, including flight bookings, hotel reservations, and itinerary planning.
Ability to lead and supervised a team to handle Casino projects
Drafts and edits letters, reports, and other documents.
Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors.
Researches as requested and compiles and summarizes information for reports or presentations.
Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.
Ensures that deadlines are met and adapts to changing priorities.
Created Standard Operating Procedures (SOPs) to streamline workflow and ensure consistency. These SOPs provide clear,
step-by-step instructions for office management, communication,
and record-keeping, enhancing efficiency and maintaining high
standards and facilitate smooth onboarding for new employees.
Preparing, editing and formatting correspondence, presentations, spreadsheets and documents.
Organization of files and documents using Google Drive for collaborative work and communication.
Coordination of travel arrangements, including flight bookings, hotel reservations, and itinerary planning.
Ability to lead and supervised a team to handle Casino projects
Drafts and edits letters, reports, and other documents.
Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors.
Researches as requested and compiles and summarizes information for reports or presentations.
Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.
Ensures that deadlines are met and adapts to changing priorities.
Created Standard Operating Procedures (SOPs) to streamline workflow and ensure consistency. These SOPs provide clear,
step-by-step instructions for office management, communication,
and record-keeping, enhancing efficiency and maintaining high
standards and facilitate smooth onboarding for new employees.
2021
-
2021
Resorts world manila
(Casino Slots Ambassador)
To ensure that internal & external customers received the highest level of service experienced.
To proactively seek interaction with slot customers for the purpose of building positive business relationships.
Assists customers with gaming machines when necessary and also provides directions, general information of upcoming events and other casino services.
Responsible for ensuring a smooth and enjoyable gaming experience for customers at slot machines.
Providing customer service, handling minor repairs and maintenance of slot machines, processing payouts, and ensuring compliance with casino policies and gaming regulations.
Perform minor repairs and maintenance on slot machines, such as clearing jams and resetting machines.
Maintain accurate records of machine malfunctions, repairs, and customer interactions.
Ensure that all transactions and interactions are conducted ethically and in accordance with regulatory requirements.
2022
-
2022
Gelo's car care
(Social Media Manager)
Developing and implementing social media campaigns across various platforms (Facebook, Instagram, Tiktok.) to increase brand awareness and drive sales.
Creating and publishing high-quality, engaging content (images, videos, written posts) that promotes the store and educates customers about pet fish care.
Monitoring and responding to comments and messages on social media platforms to provide excellent customer service and build relationships with customers.
Staying up-to-date with social media trends, algorithm changes, and emerging platforms to ensure the store's social media presence remains relevant and effective.
Create, manage, and optimize social media ad campaigns across various platforms, ensuring efficient budget allocation and cost-effective ad placements.
Monitor ad performance, analyze key metrics, and use insights to make data-driven decisions for campaign improvements.
2017
-
2017
Seidopro Global
(Documentation Associate)
Checks and assesses completeness of Shipping Instructions based on agreed requirements with principals
• Encodes Shipping Instructions and coordinate any discrepancies
and clarifications with on-shore counterparts;
• Ensure complete and accurate Bill of Lading/Shipping Document
output.
• Meticulously review content, identifying and correcting grammar,
spelling, punctuation, and syntax errors.
• Ensure consistency in language, style, and formatting to elevate the
readability and impact of shipping document output.
• Conducted thorough proofreading of shipping documents, ensuring
grammatical accuracy, consistency, and adherence to company
style guidelines.
• Improved efficiency by implementing a streamlined proofreading
process, resulting in a significant reduction in errors and increased
productivity.
• Managed multiple Bill of lading documents and maintaining high
standards of accuracy and attention to detail skill.
2014
-
2016
Philippines Long Distance Telephone Company
(Project Management Associate)
Provisioning, monitoring, checking and implementing of multiple
service order.
Monitoring project results and deliverable during the delivery
phase of projects (build to warranty closure), for application
development.
Monitoring project results for significant deviations.
Ensuring adherence to quality standards and processes.
Track and report on key performance indicators (KPIs) related to service order management.
Utilize and maintain enterprise resource planning (ERP) and order management systems to track and manage service orders.
Manage the entire lifecycle of service orders from initiation to completion.
Coordinate with internal teams, including sales, customer service, and technical support, to ensure timely and accurate order processing.
Ensure that all service orders meet customer requirements and company standards.
2012
-
2013
Philippines Long Distance Telephone Company
(Administrative Assistant)
Providing administrative support to senior executives, including managing their calendars and travel arrangements.
Manage office communications, including phone calls, emails, and mail.
Prepare and distribute correspondence, memos, and forms.
Organize and schedule meetings and appointments.
Maintain a filing system for important and confidential company documents.
Enter data into company databases and maintain accurate records.
Prepare reports and presentations with statistical data as needed.
Assist in organizing company events, meetings, and conferences.
Coordinate logistics for events, including catering, venue setup, and materials preparation.
Handling sensitive information with discretion and maintaining confidentiality.
Monitoring the inbox, prioritizing emails, and responding or forwarding as necessary.
Keeping track of inventory and ordering supplies as needed to ensure the office is well-stocked.
Tracking expenses and preparing reimbursement reports for employees.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Executive Assistant
I excel in leveraging a wide array of tools and strategies to solve complex problems and optimize productivity.