2011
BSHRM
Notre Dame of Marbel University
More Info About Me
I’m Geraldine. While I don’t yet have direct experience as a Virtual Assistant, my customer-facing background has taught me how to understand and connect with people — a skill that’s equally valuable in the virtual space. I’m a quick learner, actively building my knowledge of social platforms and marketing strategy. I bring a customer-first mindset, strong communication skills, and a proactive attitude, and I’m confident in my ability to grow into this role and make a meaningful impact in the industry.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2025
Mash Concept Investment, LLC Dubai, UAE
(Sales Executive)
Built long-term client relationships, leading to a 25% increase in repeat business.
Handled full sales cycle: POS transactions, stock tracking, and display setup with 95% inventory accuracy.
Increased promotional product sales by 40% through strategic visual displays.
Trained and mentored two new team members, improving onboarding and customer engagement performance.
2018
-
2019
Shiffa Skin Care, LLC Dubai, UAE
(Beauty Advisor)
Supported 50+ clients daily with skincare advice, improving customer loyalty and return visits.
Conducted product demonstrations and upselling strategies, increasing upsell conversions by 30%.
Led educational product sessions that reduced returns by 10%.
Accurately maintained stock inventory and replenishment, ensuring seamless customer service.
2015
-
2018
Kamal Osman Jamjoon Trading, LLC Dubai, UAE
(Sales Executive)
Delivered exceptional customer service to 100+ daily walk-in clients, maintaining a 95% satisfaction score.
Applied cross-selling techniques that increased average order value by 20% in 6 months.
Maintained attractive visual merchandising and full stock levels, contributing to a 15% uplift in monthly store sales.
Consistently exceeded personal sales quotas by 110–120% for 10 months straight.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.