2011
Bachelor of Science in Information Technology
ACLC College Mecauayan
More Info About Me
Equipped with more than a decade of solid experience in providing excellent customer service to internal and external customers via different channel such as face-to-face, phone and email.
My Skills and Competencies
Content Creator
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2015
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2024
Mitsubishi Electric Asia Pte Ltd (Singapore)
(Customer Service Executive II (Team Leader))
• Leading a group of people handling aftersales service of various electrical products via face-to-face interaction with customers, phone calls and email.
• Resolves complaints escalation and leads the operation to ensure that we provide excellent customer service to our internal and external customers.
• Review the team’s call logs and provide consistent and frequent coaching.
• Coordinate with other team to ensure that we can resolve the customers’ issues timely and effectively.
• Testing of current CRM system to assist in improvement and additional functions needed to maintain high level of work efficiency and data accuracy.
2013
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2015
Everlasting Transport Services (Crew-Change) (Singapore)
(Admin cum Accounts Executive)
• Receiving and logging of orders via phone and email.
• Preparing of invoices and updating/keeping of records.
• Coordinating with hotels about checking in/out of the guests (crew members)
• Responsible in receiving and solving clients’ complaints and inquiries.
• Creating sales opportunities.
2011
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2013
Stream Global Services International, Inc.
(Technical Sales Support Professional for HP Printers)
• Provide troubleshooting for HP printers’ hardware and software problems via phone, email or remote session.
• Conduct outbound calls and email follow-ups for troubleshooting, sales opportunities, and resolution verification.
• Log all customer’s personal information and issues real-time.
• Ensuring that issue has been resolved before ending the call or set a proper expectations or escalations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.