2015
Bachelor of Science in Hotel and Restaurant Management
Central Mindanao University
More Info About Me
With years of working in the BPO industry, I can bring my skills and experience. I am self-motivated and dedicated to getting good results on a certain project I’m working on.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
Concentrix
(Customer Service Representative (Telco Account))
• Maintained quality customer service on all inbound interactions through responding to concerns, inquiries, and requests to troubleshoot phones and/or internet issues.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
2016
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2019
VXI Global Holdings B.V
(Customer Service Representative (Financial Account))
• Maintained a positive, empathetic, and professional attitude toward customers at all times.
• Responded promptly to customer inquiries about their bank accounts and payments.
• Acknowledged and resolved customer complaints about any declined transactions.
• Ensured customer satisfaction and provide professional customer support.
• Assist customer’s in replacing their lost or stolen cards.
• Liaise with the financial institution of the customer for any bank transactions that need to be clarified.
2015
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2016
Alicia Apartelle
(Front Desk Associate)
• Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner.
• Answered phone calls providing basic information.
• Liaised with housekeeping to ensure all rooms are clean.
• Provided information about the hotel, restaurants, nearby attractions, available rooms, rates and amenities.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.