2018
BS Tourism/Travel Management
World Citi Colleges QC
More Info About Me
I'm Geneva, 28 years old, based in Manila, Philippines, with a strong background in executive assistance and customer service. I have five years of experience as an Executive Assistant for U.S. and Australian-based employers, handling calendar management, emails, data organization, and project coordination. Before that, I spent three years as a travel agent and customer service representative in a Japanese travel agency, refining my skills in client relations, itinerary planning, and problem-solving.
Beyond administrative support, I excel in customer service, research, invoicing, and project coordination. With strong attention to detail and adaptability, I effectively manage multiple tasks, track deadlines, and ensure smooth day-to-day operations in fast-paced environments.
My Skills and Competencies
Lead Generation
Microsoft Excel
Canva
Social Media Management
Graphic Design
Data Entry
Content Creation
Documentation and Administration
Microsoft Word
Trello
Asana
Social Media Management
Web Researcher
Appointment Setting
Email Management
Video Editing
Microsoft Outlook
Monday.com
Click Up
Microsoft Outlook
Certificates
My Experience and Education
2024
-
2025
Macdaddy & Co - Sydney Based
(Executive Assistant)
* Manage and maintain the executives’ schedules, including meetings, appointments, and travel arrangements.
* Handle confidential information and documents with the utmost discretion.
* Prepare and edit correspondence, communications, presentations, and other documents.
* Prepare invoices,quotations and contracts.
* Act as a liaison between the executive team and internal/external stakeholders.
* Make outbound calls to customers for follow-ups, surveys, and feedback collection.
* Conduct outbound calls for promotional purposes, informing customers of new products, services, or special offers.
* Reach out to customers regarding payment reminders or account-related matters.
* Assist with the coordination and execution of operational projects.
* Manage and organize company documentation, records, and files.
* Support the operations team in process improvements and implementation of best practices.
* Assist in creating and editing marketing materials such as newsletters, brochures, and presentations.
* Support client onboarding processes, ensuring all documentation is completed and properly filed.
* Maintain strong client relationships by managing communication and follow-ups.
2021
-
2024
Rightsify Group LLC
(General Virtual Assistant/Executive Assistant/Lead Generation Specialist/Business Development Associate)
* Scheduling appointments and managing calendars.
* Managing emails and responding to queries.
* Organizing files and documents.
* Handling data entry and maintaining databases.
* Responding to customer inquiries via email and chat.
* Providing product or service information.
* Managing personal calendars and reminders.
* Handling personal projects and research.
* Communicating with team members and stakeholders.
* Coordinating and managing projects and tasks.
* Tracking project progress and deadlines.
* Conducting online research on various topics.
* Researching new types of categories of Rightsify clients such as health, wellness, and fitness.
* Reaching out to prospective clients.
* Creating graphics and visual content.
* Coordinating the delivery of large AI music datasets from
Rightsify’s library to third-party clients.
* Curating datasets and cleaning metadata for Rightsify’s AI
music datasets.
2018
-
2021
H.I.S Global Business Inc.
(Travel Agent/Customer Service Agent)
* Making reservations for flights, hotels, rental cars, cruises, and tours
* Providing information on travel regulations, visa requirements, and health advisories.
* Assisting clients with changes, cancellations, and rebookings.
* Handling customer complaints and resolving issues related to travel arrangements.
* Developing and maintaining relationships with travel suppliers and vendors.
* Maintaining client records and managing booking systems.
* Keeping up-to-date with travel industry trends, new destinations, and emerging travel technologies.
* Creating detailed travel itineraries, including transportation, lodging, and excursions.
* Handling special requests such as dietary requirements, accessibility needs, and special accommodations.
* Offering advice on local customs, currency, weather, and attractions.
* Utilizing social media, email campaigns, and other marketing strategies to attract clients.
2023
-
2024
Polo Boy LLC
(Lead Generation Specialist/Appointment Setter)
*Research and identify potential leads using various tools and methods (e.g., social media, online databases, industry reports)
*Develop and execute lead-generation strategies to attract and engage potential clients
*Maintain and update lead databases, ensuring accurate and current information
*Contact potential leads via email or social media to schedule meetings
*Coordinate with the sales team to manage and schedule appointments effectively
*Maintain detailed records of outreach activities, lead interactions, and appointment schedules
*Report on lead generation performance, appointment-setting metrics, and other relevant data
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Alex Bestall (Founder and President of Rightsify Group LLC)
Geneva consistently demonstrated a strong work ethic, exceptional skills, and unwavering dedication to our company. Her contributions to driving sales, supporting customer needs, and fostering business growth were invaluable. She was also a significant contributor to Rightsify’s marketing, content, and design operations. Throughout her time at Rightsify.Her proactive approach and ability to think strategically allowed her to effectively navigate challenges and deliver outstanding results. Geneva's commitment to excellence, coupled with her positive attitude and collaborative nature, made her an asset to our team. She consistently went above and beyond her job description to ensure the success of our Asia Pacific operations.