2006
Associate Degree
Pamantasan ng Lungsod ng Maynila
More Info About Me
I am an Assistant Manager for an International bank, currently co-heading the Service Workstream which was built to address Service-related concerns – reducing AHT and improving Service levels.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
SEO
Certificates
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My Experience and Education
2010
-
2022
HSBC HDPP
(Assistant Manager)
• Managed multiple UK accounts. Currently with the Operations Desk.
• Reported directly to the Vice President. Currently under the Assistant Vice
• President for Operations. We conduct regular meetings with Operations and Business Partners.
• Main tasks are Real Time Monitoring and Analysis, MI Reports, Scheduling, Risk, and Capacity Management.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google