2012
Bachelor of Science in Psychology
Polytechnic University of the Philippines
Life's Palette: Painting My Own Picture
Hi! I'm Genesis Talampas, 32 years of age from City of Santa Rosa, Laguna, Philippines. I am single and I am living with my parents.
Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.
I am passionate about building customer relationships and defusing customer situations. A goal-oriented with highly quality service.
My Skills and Competencies
Adaptability
Problem-Solving
Microsft Office
Time Management
Customer Service
Communication
Certificates
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My Experience and Education
June 2022
-
December 2023
Optum Global Solutions Inc.
(Customer Service Advocate)
• Healthcare account
• Answering phone calls from providers and members, focusing on authorizations, claims and insurance benefits.
December 2020
-
May 2022
Alorica Teleservices Inc.
(Customer Service Representative)
• Healthcare account
• Answering phone calls from providers, focusing in claims.
June 2020
-
September 2020
Laguna Auto-parts Mfg. Corp.
(Machine Operator)
• Operating machine (Bevelling)
March 2018
-
May 2020
Super 8 Distribution Center Calamba
(Receiving Specialist)
• Receiving items from suppliers
• Monitoring of checker's efficiency
• Monitoring of auto-disposal item
• Conducting receiving and bad order report
May 2017
-
March 2018
Super 8 Distribution Center Calamba
(Inventory Analyst)
• Monitoring of stocks and stock locations
• Configuration of item
October 2016
-
March 2017
Manila Toll Expressway System Inc.
(Field Auditor)
• Conducting audit of tellers
• Checking toll plaza
July 2015
-
December 2015
Star Appliance Center Inc.
(Counter Assistant)
• Cashiering
• Assist customers
• Assist cashiers and baggers
• Monitoring of front-end
September 2014
-
March 2015
Laguna Auto-parts Mfg. Corp.
(Production Operator)
• Cosmorex Application
January 2014
-
April 2014
SM Supermarket City of Santa Rosa
(Cashier)
• Cashiering
• Assist customers
• Helping baggers
June 2012
-
June 2013
Racal South Motorsales Corp.
(Account Supervisor)
• Monitoring of client's payment
• Checking collector's remittance
• Making individual ageing per day
My Services
Medical Virtual Assistants
To provide administrative, organizational, and clinical support in the healthcare industry.
Data Entry / Web Researcher
A process of inputting or transferring data and search to the internet for information on a wide variety of topics.
Online Bookkeeping
A practice of performing bookkeeping tasks and managing financial records using internet-based software or platforms.