2007
B.S in Industrial Engineering
Mapua Institute of Technology
More Info About Me
I have worked in Singapore for 14 years and we recently moved back to the Philippines. My work experiences are mostly in order processing, Sales and customer service.
I am currently working as a Product Analyst here in the Philippines, my first job after leaving Singapore. Though we have a hybrid schedule, I still prefer to work from home permanently.
To know a little bit more about me, I am a mother of 2. A girl and a boy, ages 11 and 7, respectively. I wanted to still take care of them while working so I am looking for a work from home setup so I can take care of them.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
LittelFuse Phils.
(Product Configuration Analyst)
• Analyze and process a change request.
• Classifying change types according to the Engineers requests.
• Coordinate change request approvals and process oversight to ensure all product
and process change requests are process accurately in a timely manner.
• Monitor the progress of product changes and requests through the change
management module in ARAS Innovator.
• Work with business units and plant coordinators when the issues need resolution.
• Escalate systematic issues to Global Quality staff when data suggests it is necessary
to do so.
• Manages and monitors the change requests and follow-up for pending tasks
needed.
• Supports ARAS Innovator PLM system improvements as it relates to product change
management.
• Provides PCCM related trainings as needed and maintain the central knowledge
base.
2017
-
2022
Commscope Singapore
(Order Processor)
• Process orders in a fast-paced environment with in-depth knowledge of order
processing data into SAP Hana and SalesForce.
• Ensures proper application of departmental processes and procedures to include system
data integrity, pricing accuracy, and account contract compliance. Internal and external
customer satisfaction and service is a priority.
• Improve current order processes to be able to process order efficiently and accurately.
• Responsible for order fulfilment of all service orders including support and licenses.
• Develops and presents efficient ways on how can errors be avoided in processing orders.
• Evaluate current order processing practices and identify those needing improvement.
• Manage internal and external customer queries and communication in a professional and
service-minded manner ensuring that resolution is provided.
• Monitor the group email account to ensure customer requests are answered and completed
within 24hrs.
• Monitor, update, and improve records of all sales order completion in the system.
• Collaborate with Finance to monitor and resolve order processing errors.
• Focus on details and follow through with complex situations.
• Preparing material and equipment lists, purchase orders, cost analyses, and estimated
production costs.
• Designing order processes that maximize efficiency of order processed and reduced
unnecessary steps in order processing.
2012
-
2017
Schlumberger Drilling Singapore
(Quotation Specialist)
• Maintains and updates all Bills of Materials, prices, proposals, and services for each project.
• Develops and presents make versus buy proposals, performs value analysis studies and
develops plan layout features that will enhance productivity.
• Evaluate current department’s practices and identify those needing improvement.
• Manage all project schedules and coordinate services to maximize productivity.
• Improve the efficiency of each department’s processes.
• Evaluate employees’ tasks and responsibilities, identifying procedures or tools to improve
productivity.
• Maintain and update all the information in CRM system.
• Monitor, update, and improve records of Capital Equipment, spares and screens sales and
completion of sales order in Salesforce.
• Maintaining proficiency in all marketing & sales business systems.
• Update Salesforce payment section by obtaining information in SAM System.
• Organising and managing projects and the delivery of Capital Equipment, Spare parts, and
Screens.
• Coordinating the requirements for new designs, surveys and maintenance schedules
required by the customer.
• Review and investigate current operational processes to improve the quality and efficiency
of our department’s operation.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.