2014
Bachelor of Science in Home Arts and Entrepreneurship
Leyte Normal University
Team Player with Strong Communication Skills
Hello there! My name is Genee Thea Ching, but you can call me Chin. I'm a 29-year-old living in Caloocan City, Philippines. I'm excited to share a bit about myself with you!
I am a very motivated individual who can easily get along with those who share their aims, adapt to changes at work, and accomplish the company's goals. I'm also good at taking criticism and turning it into positive reinforcement.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Techical Support
Customer Service
Certificates
×
![]()
My Experience and Education
10/06/2023
-
02/28/2025
everise
(Medicare Advantage Plan CSR)
As a Subject Matter Expert, I assisted my team leader in addressing concerns from my teammates and explaining to the members the scope and limitations of their Medicare health plan and assisting members with the coverage of their plan for specific services and helping further by reaching out to the providers and facilities to set up an appointment. Discuss with the members about their claims, prior authorizations, and appeals.
2022
-
2023
Concentrix
(Customer Advisor I)
Assisting members in regards with the scope and limitations of their health plans through calls and chat. Checking the member plan eligibility and discussing with them the reason for denials in regards with their claims, authorizations, and appeals. Offering further assistance by contacting the providers and facilities, informing them of the steps they can take so that the claim can be processed.
2019
-
2022
Alorica
(Customer and Technical Support Representative)
Focuses on helping customers with any kind of problem, regarding navigation of their devices, choosing the right plans and products that can help them in their daily lives. Basic and advanced troubleshooting, account setup, and technical
problems, including setting up wireless connections, how the internet works, thoroughly discussing their monthly bills, processing refunds, and how their plan works.
2016
-
2019
Canelsa and Etsu Hotel
(Receptionist and Office Staff)
Carries out clerical tasks, such as typing, filing, and filling out simple forms. Office equipment, such as copiers, scanners, phone and voicemail systems, personal computers, and other common office supplies, are in charge of welcoming and directing visitors and ensuring that their visits are pleasant. You are also need to manage a few administrative tasks, such as receiving deliveries and filing and arranging paperwork.
My Services
Customer Service VA
To listen, assist and provide exceptional support. Building trust, resolving issues and improving experiences.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.