2014
Bachelor of Science in Home Arts and Entrepreneurship
Leyte Normal University
Team Player with Strong Communication Skills
Hello there! My name is Genee Thea Ching, but you can call me Chin. I'm a 29-year-old living in Caloocan City, Philippines. I'm excited to share a bit about myself with you!
I am a very motivated individual who can easily get along with those who share their aims, adapt to changes at work, and accomplish the company's goals. I'm also good at taking criticism and turning it into positive reinforcement.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Techical Support
Customer Service
Certificates
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My Experience and Education
2022
-
2023
Concentrix
(Customer Advisor I)
Handling HealthCare Account and assisting them with their scope and limitations regarding their heath coverage and helping them with claims and insurance
2019
-
2022
Alorica
(Customer and Technical Support Representative)
Focuses on helping customers with any kind of problem. This might be anything from helping them find the right product to helping them make a specific purchase to helping them change their plans and inquires. Additionally, they offer guidelines for routine operations including account setup, troubleshooting, and technical problems with phones and plans.
2016
-
2019
Canelsa and Etsu Hotel
(Receptionist and Office Staff)
Carries out clerical tasks, such as typing, filing, and filling out simple forms. Office equipment, such as copiers, scanners, phone and voicemail systems, personal computers, and other common office supplies, are in charge of welcoming and directing visitors and ensuring that their visits are pleasant. You are also need to manage a few administrative tasks, such as receiving deliveries and filing and arranging paperwork.
My Services
Customer Service VA
To listen, assist and provide exceptional support. Building trust, resolving issues and improving experiences.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.