1997
Bachelor of Science in Psychology
St. Paul College Quezon City
More about Me
In today's customer service-oriented society, one needs to be patient, persevering, pleasant and helpful. These are the words that would best describe a Gem in a workplace: ME!
Hello! I am Gem N. Janeo. I’m married with 2 children. I'm a BS Psychology graduate, a professional licensed teacher and I have work experience in the academic and industrial setup. As a Customer Service Specialist, I have experience handling Non- Voice and Voice Calls of clients in E-commerce companies. I have used tools such as Freshdesk, Excel, Google Sheets, and Slack and checked on clients and their orders using the Shopify site. In my most recent CSR job, I was recognized by the Quality Assurance Officer for I have met the matrix in having quality email responses to our clients. I have this passion and love for helping and assisting others and extending my service the best way I can. I’m open to new learning and adapt well to different situations. I can work independently and finish the tasks that are given to me. I am a team player and also aim for the success of the company as well.
I would be the best person if you need someone who has the heart and can empathize with your customers, and work effectively and efficiently for the success of your business. Let me work with you!
My Skills and Competencies
Real Estate Virtual Assistant
Lead Generation
Social Media Management
Customer Relations Management
Data Entry
Certificates
My Experience and Education
Jan 2022
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Feb 2022
Chirpish
(Customer Service Representative Non Voice)
*Corresponds thru email to Customers for product inquiries and concerns
*Coordinates concerns to Escalation Team if necessary
*Uses Freshdesk and Shopify for task-related concerns
2020
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2022
Jane-O Banana Carrot Loaf Cake
(Freelance Social Media Manager)
Content Creation (Conceptualize, Design, Create Marketing posts for the audience)
Evaluation (Evaluates the reach of the posting created and its effectiveness when it comes to inquiries and orders)
Social Media Advertising (post on Facebook)
Engagement (Replies to inquiries and comments and takes note of the orders received)
2003
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2006
Sunny Dale Learning Center / Kinderhaus Learning Center
(Assistant Preschool Teacher)
∙ Assists Senior Nursery Students during flag ceremony and in entering the classroom
∙ Assists Head Teacher in lesson delivery and presentation
∙ Assists the students in classroom lessons
∙ Assists the Head Teacher during Semestral Exams
∙ Implements classroom lessons in the absence of the Head Teacher
∙ Participates in Teacher-Parent Meetings
∙ Assists and Participates in school’s extra-curricular activities, orientations and special events
July 2001
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September 2001
ePLDT Dish Network
(Customer Service Representative Voice)
*Voice Account for USA based clients
*Responds to customers’ phone inquiries regarding their Dish TV Subscription
*Assists customers with Program selections and offers various product options that are available
1999
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2000
St. Paul College Pasig
(Guidance Counselor)
∙ Creates and Implements Guidance Program to Grade 7 Students which includes interviewing students, giving standardized tests, checking and interpretation of test results
∙ Creates and Presents Batch Profile based on the standardized tests given to the batch
∙ Interviews and gives assessment to incoming Grade 7 students and their parents
1997
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1999
St. Paul College Pasig
(Grade School Teacher)
∙ English Communication Arts Teacher
∙ Teaches students Grade 1 Grammar and Reading Lessons which helps them improve their English Reading and Writing Skills
∙ Submits weekly lesson plans to English Communication Arts Head Teacher
∙ Teacher - Adviser to a Grade 1 class
∙ Handles Homeroom Activities and Extra Curricular Activities
June 13, 2022
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present
Baltic Asset Management - London Market
(Virtual Real Estate Administrative Assistant / Cold Caller)
Admin Task
• plot potential properties of interest on Nimbus maps
• Place on CRM properties of interest
• Search for Contacts of Property Owners on Google
• Add Property owners and contact details on CRM
• Research and Work on Market Valuations of London Areas
• Call and Email business partners as needed
• Closely work and coordinate with Senior Acquisition Manager of Baltic Asset Management
• Create spreadsheet for the data collected
Cold Calling Tasks
• Call or Email property owners and ask if they are interested to sell their properties
• Take down conversation details on CRM
• Followup calls and email property owners
• Ask for property price offer
• Coordinate with property owners
• Create a spreadsheet for data collected
My Services
Lead Generation
- Generate new leads - Upload contacts - Update CRM - Cold Calling - Send emails
Customer Relationship Management
Customer Service Representative Email, Chat and Voice Support
Data Entry
Web Research, Data extraction Data Entry, File conversions and other virtual assistant tasks
Real Estate Virtual Assistant
Your right hand, and is 100% dedicated to your real estate business!
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Testimonials
Kenn Jhorge Agustine T. Ponferrada
"I met Gemma when I was still a trainer, and I can say that she was one of the most inspiring and hardworking trainees that I ever had. She demonstrated passion and enthusiasm during our training and she always smiled and presented a happy, positive attitude. When she got onboarded, she continued her streak and had the same initiative in reaching out and asking good questions before proceeding with the next best step. She showed grace and a very respectable work ethic during her time with us, and I'm confident that she'd do the same anywhere."
Kassie Pillora
It's my warmest pleasure to recommend our previous Email Support Agent, Ms. Gemma Janeo for employment for the position in your organization. I've been so impressed with her pleasing personality and productivity during the time she has worked with us. She has always been one of the strongest agents that we have worked with because of her very bright proactiveness to learn new knowledge and an iron-willed agent to always be on top of the game. During our time working together, I remain impressed with her driven work ethic and stellar ability to work under pressure with expected goals to target each day.
I am very confident that she will devote herself to a position with high degree of diligence, focus, and motivation. She is a quick learner and has shown the ability to digest large volume of information. She has also demonstrated her proactiveness to share bright ideas both verbal and in a written form.
She has shown great team player skill to engage with her co-agents, team admin, and the operations teams. She will reach great efforts to help the people around her without hesitation. Ms. Gemma has shown great effort to listen to necessary feedback and is quick enough to reflect, learn, and apply. I see her as someone who is always looking out for self-development.
Therefore, I recommend, Ms. Gemma Janeo, without reservation. I am confident that she will be a marvelous asset to your organization and can establish productive relationships with your staff and constituents. Please let me know if there is anything that you need or any additional information about her qualifications, as I’d be more than happy to help.