Hey I am Gemma Lyn

I’m your Versatile Virtual Assistant

Hello, I’m Gem, a 33-year-old professional from Tabaco City, Albay. I’m a dedicated individual and a proud single mother to one daughter who continuously motivates me to strive for excellence. I value discipline, accountability, and consistency—traits that define both my personal and professional approach to life and work.

I am an undergraduate Nursing student (2nd year) from the University of Santo Tomas–Legazpi. Due to financial circumstances, I began working early and have since gained a solid background across various roles. I have 7 years of experience as a Customer Service Representative (Email Support), 2 years as a Video Editor, and 2 years as a Back Office Personnel handling data entry. I have also completed training in General Virtual Assistance and Executive Assistance, where I developed essential skills such as email and calendar management, online research, data organization, transcription, client communication, and social media support. My diverse experience has strengthened my adaptability, problem-solving, and attention to detail.

As I continue to expand my career in virtual assistance, I aim to provide exceptional service to clients who value professionalism and reliability. I’m passionate about helping businesses streamline their operations and reach their goals efficiently. I look forward to bringing my dedication, skill set, and proactive attitude to a team that values growth and collaboration.

Gemma Lyn B Esma
Tabaco City, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

C1
C2

My Experience and Education

  • EXPERIENCE
  • EDUCATION
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Nursing

University Of Santo Tomas - Legazpi

2022 - 2024
Iwave Inc
(Back Office Personnel (data entry))

accurately inputting, updating, and managing data, transferring information from documents to digital formats, verifying data for accuracy, and maintaining organized records

2021 - 2022
Right Mobile
(Video Editor)

assembles raw footage into a polished video by cutting, arranging, and manipulating clips to align with a project's vision

2015 - 2021
Dellwood
(Customer Support (email/non voice account))

responsible for professionally handling customer inquiries and issues via email, which includes resolving problems, providing product information, processing requests, and documenting interactions

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Tabaco City,
Philippines


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