2001
Bachelor of Business Administration, Management Major
Philippine Christian University
More Info About Me
I have excelled as a Customer Service Specialist for 15 years, earning numerous accolades including Service Champion and Model of Service Excellence (MOSE) awardee. As a results-driven individual, I thrive under pressure and require minimal supervision. I am always eager to expand my knowledge and skills and believe that my dedication to personal and organizational growth sets me apart.
My Skills and Competencies
General Virtual Assistance
Social Media Management
Data Entry
Bookkeeper
Certificates
My Experience and Education
April 2024
-
May 2024
Digital Bytes Financial Services
(Bookkeeping Intern)
To learn and generate the following, QuickBooks System Navigation,
-Generating Estimates, and Invoices,
-Statement of Account Management,
-APManagement (Monitoring and Payment),
-Manage Purchase Orders and Bills, Bank Feeds Categorization, Inventory Management, Management Reporting,
and Ageing of AR.
2013
-
2022
UAE EXCHANGE CENTRE L.L.C
(SALES CONSULTANT/ CUSTOMER SERVICE SPECIALIST/ REMITTANCE SPECIALIST)
-Oversee both domestic and international monetary transfer transactions, foreign exchange currencies, and various payment solutions.
-Guarantee the provision of high-quality services to our esteemed clients.
-Undertake account opening procedures for foreign banks and engage in promoting, upselling, and cross-selling new products and services to our valued customers.
-Address them immediately and provide feasible solutions without delay, in the event of any customer complaints
-Responsible for handling Anti-Money Laundering (AML) queries from different banks and countries concerning any suspended SWIFT or bank transfers.
-Attending regular training and refresher courses to remain updated and to enhance my efficiency and effectiveness as a service provider.
-Furnish the following system reports: Foreign Currency Stock Report, Cashier Activity Report Summary, and Payment and Receipt Report.
2003
-
2010
Michel J. Lhuillier Financial Services Inc
(BRANCH MANAGER)
-Fully equipped to oversee the branch's daily operations, handle international and local money transfer services, and offer pawnshop services such as jewelry appraisal, renewing, and redeeming of pawned items.
-An expert vault custodian, ensuring the utmost safety of valuable items, gold, and cash.
-Responsible for managing cash receipts and disbursements, training newly hired employees, and providing quality service to customers. -
-Committed to attending to customer concerns and feedback and ensuring that all employees adhere to top management's standards.
-Attend training and seminars to enhance branch operations, customer service, security, and safety measures.
1998
-
1999
EDS Manufacturing Inc. (EMI-YAZAKI)
(FACTORY WORKER)
Toyota cars wiring harness assembly.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Bookkeeper
Daily completes data entry, collects transactions, and maintains and monitors financial records.