Experienced Customer Service Representative with 6 years extensive experience providing assistance in a busy call center setting, committed to help customers resolve issues and cultivating a positive image of the company. Highly skilled and dedicated with experience in coordinating, planning, supporting daily operational and administrative functions. Possessing a strong ability to multi-task, prioritize, and organize, as well as to train and monitor teams.
Southern Baptist College
Southern Baptist College
Respond to customer queries in a timely manner via phone or chat. | Identify customer needs and ensure their technical issues are resolved.
Received inbound calls to provide customer service efficiently in a financial account. | Part of the escalation team that provides a work around to resolve customer’s concern in an effective manner. | Communicate directly to the client for customers’ immediate concern. | Preparing daily reports as an additional task.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.