Hi! I'm Gem, a Social Media Manager and General Virtual Assistant. I aim to provide services that assist business owners, entrepreneurs, executives, educators, and coaches in reaching their full potential in the market. I specialize in optimizing online presence to drive business growth.
Bachelor of Secondary Education Major in General Science
Licensure Exam for Teachers (LET) Passer
- Managed social media accounts like FB, Instagram, Pinterest, TikTok, Twitter, LinkedIn and YouTube
- Managed WordPress website accounts and podcast channels
- Transcribed podcast episodes and making summaries of the transcripts
- Created engaging and visually appealing social media content
- Created and edited photo and video content using Canva, Paint.Net, Doodly, and Adobe Premier Pro
- Created and edited video reels for TikTok, Instagram, and YouTube
- Data entry and CRM management
- Project Researcher
- Part-time product researcher under 1 month paid trial program
- Conducted research on potential products in Amazon USA based on in-depth market trends
- Responsible for daily product sourcing and ensured all criteria matched the product
- Managed customer complaints and resolved their issues
- Set up and organized store operation schedules
- Monitored and tracked operational costs, budgets, and resources
- Created reports, analyzed, interpreted and presented data reports
- Monitored customer and client satisfaction
- Assisted with procurement of inventory and supplies
- Provided the best customer service
- Handled customer transactions
- Offered and sold goods and services
- Recommended products according to the customer's needs
- Answered inbound calls and emails
- Acknowledged and resolved customer complaints
- Processed and kept records of customer interactions, transactions, comments, and complaints
- Ensured customer satisfaction and provided professional customer support
- Adviser of a homeroom class
- Handled and taught various subject matter
- Handled and taught Kinder, Elementary, and High School
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Develop ideas and produce material and content that links a brand or business to its target audience.
Create visual text and imagery concepts, by hand or using computer software, to communicate ideas that inspire, inform,
Transform raw clips and video footage into high-quality finished videos used to inform, engage, and inspire their audien
In charge of entering all the data into different CRM databases.
Creates and manages the content and organization of a website.
