2013
Diploma in Computer Programming
ICCT Colleges
More Info About Me
Hi, My name is Gelli and I worked as a Customer service for Amazon and as a Technical support representative for Microsoft for several years I know how to provide excellent customer service. I am excited to work with you and help you to achieve your goals. I'm looking forward to working with you.
My Skills and Competencies
Social Media Management
Data Entry
Customer Service Support
Certificates
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My Experience and Education
2022
-
2023
Freelancer
(Social Media Manager and Data Entry)
As a Social Media Manager, my primary duty is to oversee my client's social media presence by developing and implementing content strategies for effective communication with the audience. Additionally, I am responsible for performing data entry tasks, which involve the inputting of information from diverse sources into computer systems, typically handled by a dedicated data entry clerk.
2016
-
2018
Alorica
(Customer Service for Amazon)
Track status of the customer's order, process replacement and refund.
2015
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2016
Convergys
(Technical Support Representative)
Fix software issue on the customer's computer
My Services
Social Media Manager
Accountable for implementing thorough social media plan to enhance an organization's image engagement with an audience.
Data Entry Specialist
Responsible for converting data into a digital format.
Customer Service Representative
Address customer grievances, offer suitable resolutions, and ensure all issues are resolved to their satisfaction.