2016
Bachelor of Arts in English
Polytechnic University of the Philippines
More Info About Me
I am a person who prioritizes dedication in my work, can easily cope with a new environment, is motivated to learn at all times, values the importance of continuous improvement, and is determined to exercise the skills I have acquired from my working experience to expand my knowledge in doing virtual assistance work.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
Pearson Management Services Philippines Inc.
(Senior HR System Analyst)
Leads and coordinates monthly BAU system releases, standard releases, and major project releases. Acts as a liaison between HR Operations and Information Technology.
2018
-
2019
Pearson Management Services Philippines Inc.
(Knowledge and Content Management Administrator)
Writes, indexes, and revises a variety of comprehensive content for the Human Resources Knowledge Base (KB).
2016
-
2018
IBM Business Services Inc.
(HR Contact Center Representative)
Receives inbound calls, chats, and emails from employees (across all levels) and assists them with questions and/or concerns regarding Company Policies, Compensation, Leave & Benefits, Navigational Support, etc. — delivered in a timely manner to meet the Service Level Agreement (SLA).
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.