2021
Bachelor of Science in Business Administration major in Marketing
ACLC College of Bukidnon
More Info About Me
Hi, I'm Katherine. I am 24 years old. I am a hard-working, honest, reliable and driven individual. I have a wide range of customer service abilities and experiences. I worked in the BPO industry for about a year as an email and chat support, handling more complex customer complaints and issues. I've also been a bank teller for a year, so I have excellent communication and computer skills in addition to strong interpersonal abilities proven through client
satisfaction. I am proficient in Software tools such as Word, PowerPoint, Excel and answering chat/emails. Last but not least, I adore using Canva, Lightroom, and Capcut for photo and video editing.
My Skills and Competencies
Social Media Management
Graphic Designer
Customer Support
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Philippine National Bank
(Sales and Service Associate)
Providing exceptional customer service, handling financial transactions, and ensuring accuracy in all banking operations
2021
-
2022
Concentrix
(Technical Support (Razer Account))
Offer troubleshooting assistance for technical problems and guide customers through solutions.
2020
-
2021
Remotasks
(QA Analyst)
Complete various online tasks such as image annotation, data categorization, transcription and more.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Service Representative
Address customer complaints, resolve issues, and ensure customer satisfaction.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Evelynda Anlocotan
Ms. Geian Katherine Dacuag has the ability to complete tasks as expected, cooperate with superiors and colleagues, contribute to team efforts and ability to maintain composure/enthusiasm even during stressful situations. She has the ability to easily establish rapport and built relationships with others with genuine interest, care and understanding that contributes to the achievement of goals. Ability to adapt to team and promote team spirit.