With vast expertise in the E-commerce business, I am a personable and dedicated Customer Service Representative. Solid team player with a cheerful, enthusiastic demeanor. Motivated to keep customers happy and contribute to the company's success.
University of Mindanao
Academia de Davao College
• Handling Email, inbound and outbound calls
• Documented conversations with customers to track requests, problems, and solutions.
• Responded to support tickets within an established timeframe to improve customer service.
• Made outbound calls to obtain account information.
• Answered inbound calls per day and directed them to individuals or departments.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
I'll assist your E-commerce business in handling customers' concerns. (Call, Email, Chat)
I will manage your social media accounts and build them organically.
The best approach to expand your business is to use Facebook marketing. Let's grow your company swiftly.