2020
Senior High School - Science Technology Engineering Mathematics
University of Bohol
Empowering Excellence: Your Trusted Virtual Assistant for Executive Support, Customer Service, and Data Entry
👋 Hey there! I am thrilled to introduce myself!😊 I'm Gebrriel Grace, a 21-year-old, proud resident of Naga City, Cebu, Philippines.🌴 With over five years of diverse experience across different industries, I've cultivated a versatile skill set to thrive in fast-paced environments.🌟
📊 As the trusted right hand to a small travel agency owner, I flawlessly handled administrative tasks, client communications, and operational support for nearly two years. This showcased my meticulous attention to detail and organizational finesse.
🎓 Then, I hopped into the ESL world, I spent over a year coordinating online teaching activities, excelling in communication and interpersonal skills while managing schedules for seamless teacher-student interactions.
💼 Later, I dipped my toes into the corporate realm, within the BPO industry, I further honed my abilities over two and a half years. From adeptly handling client queries to managing email correspondence, scheduling, and data entry, I operated with precision and efficiency.
💡My secret sauce? Active listening, puzzle-solving prowess, and a knack for delivering tip-top customer service. 💬 With a tech-loving heart and time-management wizardry, I'm pumped to tackle fresh challenges and leave a positive mark wherever I go! 💪
Skills Showcase: Versatile Proficiencies for Success
As a seasoned professional with a diverse background, I bring a robust skill set to the table, that equips me to tackle challenges with confidence, adaptability, and a relentless commitment to excellence.
Social Media Management
Data Entry
Appointment Setting
Effective and Good Communication
Calendar Management
Customer Service
Project Management
Graphic Design
Email Management
Time Management
Certificates
Driving Success Through Diverse Roles
Throughout my professional journey, I've navigated diverse roles with precision and dedication, each contributing to my growth and expertise. I am ready to take on new challenges and make a lasting impact in any role I undertake.
July 2023
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Janaury 2024
QBE Shared Services Ltd Cor
(Claims Support Officer)
• Update claims files to document assignments.
• Perform quality control tasks to ensure the timely assignment of claims.
• Notify management of system problems or potential issues.
• Forward claim files to appropriate areas as necessary.
September 2021
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March 2023
Teleperformance
(Customer Care Representative)
• Respond to customer inquiries and requests via telephone
• International Account (Banking and Finance) - Pure Voice Account
• Document all inquires, requests, resolutions, and follow-up tasks
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by updating databases during calls
June 2020
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August 2021
IJAM Cloud Study
(ESL Teacher Coordinator)
• Coordinate with teachers regarding their schedules, classes and lessons.
• Conduct job interview for job applicant.
• Conduct Training for new hired teachers
• Making teacher's summary report for their classes
• Handling Chinese aged 1-12 English Classes, 1 on 1 and Group Classes
March 2019
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October 2020
Ijea Travel & Tours
(Admin Staff)
•Part-time Work
• Meets with clients to determine travel needs, budgets, and preferences.
• Sells and coordinates transportation, accommodations, insurance, tours, and activities.
• Advises clients regarding destinations, cultures, customs, weather, and activities.
• Collects payments, books travel arrangements, and pays applicable fees.
• Handles travel issues, conflicts, complaints, cancelations, and refunds.
• Builds and maintains relationships with travel and tour vendors.
• Managing social media page (Facebook & Instagram)
• Managing email inquiries
• Researches destinations and industry trends.
• Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
• Contributes to agency efforts by accomplishing related tasks as needed.
Services I Offer
Each service is delivered with professionalism, reliability, and a commitment to exceeding your expectations. Let's collaborate to elevate your business to new heights of success.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Appointment Setter
Maximize time with a strategic appointment setting! Ensure seamless scheduling, confirmations and calendar coordination.
Executive Assitance
Elevate productivity by managing calendars, organizing meetings, handling correspondence, and streamlining tasks.
Customer Service Excellence
Delight customers with exceptional service. I enhance customer satisfaction and loyalty, leaving a positive impression.
Admin Virtual Assistance
Access professional administrative support without the overhead of in-house staff.