2013
Bachelor of Science in Pharmacy
UNIVERSITY OF THE IMMACULATE CONCEPTION
More Info About Me
I am able to handle multiple tasks on a daily basis.
I am always energetic and eager to learn new skills.
I am a dependable person who is great at time management.
I have experience working as part of a team and individually.
I am flexible in my working hours, being able to work evenings and weekends and always on time for organized events, work-related or otherwise.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Suzuki Auto Davao. Grandcars Inc.
(Senior Customer Relations Supervisor)
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Pass on information from upper management to employees and vice versa
• Prepare and submit performance reports
• Decide on reward and promotion based on performance
• Hire and train new employees
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
2020
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2020
SSI Dynata
(Customer Service Representative)
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
2019
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2020
Peoples General Insurance Corp.
(Claims Associate)
• Handles various inquiries and requests from walk-in customers
• Determines policy status/details and/or requirements to process the request, and advises the customer accordingly
• Monitors the progress of policy requests and complaints received in the assigned area, ensures resolution within the target turnaround times and provides necessary feedback to customers regarding their requests
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.