2014
Bachelor in Accounting Technology
Saint Vincent's College
More Info About Me
Passionate and detail-oriented professional with years of working experience as customer support. Provides excellent and quality customer service via email or phone calls necessary for business processes. Equipped with expertise in data entry and analysis. Highly organized, self-motivated, and proficient with computers seeking for career growth.
My Skills and Competencies
Social Media Management
QuickBooks Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2023
QBE Group Shared Services Limited
(Policy Support Officer I - British Marine Customer Support)
• Manages data and transactions by processing policy documentation for insurances and issuing invoices to customer.
• Ensures correct information are tied up to the assured and enter data into systems by updating and correcting the system while adhering to the guidelines.
• Quality checks processes and deliverables based on company audit protocol.
• Performs moderately complex clerical, administrative and general office duties.
• Cooperates and works closely with Team Lead, Senior Officer, Onshore counterpart by answering questions regarding the system, process, policy, etc via MS teams, meetings and email.
• Properly assess completeness of documents received and provide solutions if incomplete.
• POC and processes claims and payments by logging data into the system.
2015
-
2018
Convergys (now Concentrix)
(Customer Service Associate)
• Maintain basic knowledge of client products and/or services
• Communicate with customers in a courteous, friendly and professional manner using agreed procedures
• Tier II technical support representative
• Overseas customer focus
2010
-
2014
College of Business Administration Department
(SVC Working Scholar)
• Does basic clerical and administrative task
• Does data entry to the system and manual logging
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow & create invoices.