2016
Bachelor of Science in Business Administration Major in Marketing Management
Tarlac State University
More Info About Me
I have excellent organizational skills, attention to detail, and multitasking capacity. I've had experience processing emails, and phone calls, scheduling schedules, and giving administrative support. Additionally, I am skilled in various software programs, including Google Suite, Microsoft Office Suite, and project management platforms like Asana and Trello. I also have outstanding verbal and writing communication skills. I am able to interact effectively and professionally with clients and coworkers. I am a self-starter who can work alone and learn new things quickly. I also work well in teams and can effectively cooperate with others to accomplish shared objectives.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2023
Maxicare Healthcare Corporation
(Customer Support Specialist | Virtual Assistant)
-Screens and assesses coverage or non-coverage availments for quick response or resolution of the case Documents all captured transactions in the call management suite.Collaborates with team members to achieve the Key Result Areas set by Management Creation of timely and accurate LOA based on member's requirements. Responds to availment queries and complaints or escalate them to the departments or units in charge Assist members in
making an appointment with the doctor in the Primary Care center using a web scheduler. Ensures accurate preparation and timely submission of reports required by Team Leader
2016
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2018
Sutherland Global Services
(Customer Support Specialist)
Handled customer service calls and queries, ensuring a positive experience for
customers by demonstrating excellent customer service skills, identifying and resolving technical
issues, troubleshooting product problems and errors, providing proactive solutions for recurring
issues, and training customers on the product.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.