2003
Bachelor of Science in Foreign Service
New Era University
More Info About Me
I have 13 years BPO experience in both Technical support and customer service roles but excels in the technical skill. In my 13 years with the BPO industry, I enjoyed my role being a Technical Support representative where I gained knowledge and earned recognition as one of the top agents for a few consecutive months. My supervisors and managers hand-picked me as I earned support and leadership roles as an SME, Tier 2, Quality Analyst and Trainer where I have shared my best practices to the agents I have handled. This is also my little way on how I can contribute to the company. I also have non BPO experience as a home based marketing agent where I create online advertisements for the product of the company I worked for. Prior to being part of the BPO industry, I was a company secretary doing administrative tasks such as product research, creating product literature, product listing and basic data entry. When I am not working, I enjoy watching movies and I love to cook and bake.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2015
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2019
Sutherland Global Services
(Intuit QuickBooks CS Sales, Technical Support, Tier 2)
* Responds to customer phone calls for QuickBooks accounting software sale, activation, installation with installation error, program and data file error troubleshooting.
* Customer service tasks include advising customers about the features and benefits of their accounting software and when is best time to upgrade.
* Takes unresolved and escalation calls from Tier 1 Tech/Install for further troubleshooting.
2020
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2021
HGS
(McDonald's CS/Email Support)
* Email correspondence for both McDonald's mobile app and Webform.
* Responds to email inquiries and customer complaints or praises about food, crew and restaurant experience.
2019
-
2020
HGS
(Bose CS/Email Support)
*Customer Support for audio equipment's features and benefits.
*Real time detailed email escalation for special cases of logistics issues, unprocessed orders and other admin tasks.
*Processing orders through the phone.
*Reviews and responds to admin tasks via e-mail.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.