2018
BSBA
St. John Paul II College of Davao
Hello, I'm Gabby—a dedicated professional with a passion for delivering exceptional service.
With a solid background in managing inquiries and concerns within a high-pressure environment, I bring invaluable experience from my tenure in an Ecommerce account at a BPO company. I am an experienced Call Center Representative and a Specialist for 3 years and an Administrative Virtual Assistant. I am detail-oriented and organized. I can communicate with the clients through phone, live chats, and email. Inbound/Outbound call, Email/Live Chat support, Virtual Assistant, Shipping, Sales, and Basic Device Troubleshooting were just a few of my work experiences. I am knowledgeable with Zendesk, Asana, Amazon, Canva, Google Docs, and Microsoft Office Suite, and am still eager to learn more tools to get the job well done.
Furthermore, my finely honed administrative skills enable me to streamline processes, manage resources efficiently, and ensure smooth operations in various organizational settings.
Driven by a commitment to excellence and a strong work ethic, I'm always seeking opportunities to expand my skills and make a positive impact in every role I undertake.
My Skills and Competencies
Customer Service
Amazon Virtual Assistant
Data Entry
Content Creator
Admin Assistant
Certificates
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My Experience and Education
2021
-
2022
Freelancer
(Virtual Assistant)
Assistant for Funding Company, process funding requests, make calls to funding companies.
2018
-
2019
Awesome OS PH
(Email Support)
Assist customers with their orders and shippings
2015
-
2017
Teleperformance PH
(CSR)
Supports Customer with their billing and technical concerns
My Services
Customer Service Representative
Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers,
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
Assistant to ensure that your online web store runs smoothly, be it is inventory sorting or order processing.
General Virtual Assistant
My area of expertise includes but not limited to: - Internet Research; - Email Handling; - Customer Support; - Experienc