2019
Bachelor of Science in Tourism Operations
STI College Fairview
More Info About Me
With nearly two years in the BPO industry as a Customer Service Representative and Sales Agent, I transitioned into a successful career as a Virtual Assistant. My experience includes roles as an Email Support and Order Processor, Insurance Virtual Assistant, and Certificate Specialist. I later worked as an Executive Assistant to a CEO, gaining valuable skills in high-level support and project management. Additionally, I took on a part-time position in Email Customer Support, further expanding my expertise in customer service.
My Skills and Competencies
Social Media Management
Data Entry
Administrative Assistant
Insurance Virtual Assistant
Email Support/Management
Certificates
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My Experience and Education
December 2024
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February 2025
Cartice
(Email Customer Support)
I tracked customer orders and details in Shopify, answered customer queries, and monitored email volume using ReAmaze. I followed up with suppliers for replacements, unfulfilled orders, and tracking statuses, and processed refunds as needed.
July 2024
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February 2025
Demont Pope & Associates LLC
(Executive Assistant)
I generated leads through cold calling, managed emails, and handled administrative tasks. I organized digital materials for meetings, created proposals, and executed email campaigns. Additionally, I maintained workflows, managed data entry, engaged on LinkedIn, and converted draft samples into PDFs and Docs.
March 2023
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June 2024
CoverDesk
(Virtual Assistant)
As an Insurance Virtual Assistant specializing in Certificates, my role focuses on efficiently managing the issuance and maintenance of insurance certificates. I ensure certificates are accurate, compliant with legal requirements, and properly documented for easy access and audit purposes. I serve as a primary point of contact for clients, handling inquiries and coordinating with insurance carriers to resolve issues promptly. My responsibilities also include reviewing insurance policies, maintaining records, supporting administrative tasks, and leveraging technology for streamlined operations. Overall, I strive to enhance client satisfaction and operational efficiency in certificate management.
December 10, 2022
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Jan 5, 2023
EstablishedTitles
(Email Support / Order Tracker)
Responding to customers queries and concerns regarding their order using Zendesk. Also I do track their order and input the customers basic data in spreadsheet.
February 2022
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September 2022
TerrysFlorist
(Sales Representative and Sales Processor)
As a Sales Representative and Sales Processor, I handle both customer-facing sales tasks and backend processing duties. I engage with customers to understand their needs, present products, and negotiate agreements. Behind the scenes, I process orders, prepare documentation, and ensure smooth transactional processes. I collaborate with internal teams for efficient order fulfillment and maintain sales records to track performance and improve strategies. This dual role allows me to contribute to sales growth while ensuring a seamless experience for our customers.
October 2020
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December 2021
Teleperformance
(Customer Service Representative)
As a Customer Service Representative, I am dedicated to delivering outstanding customer satisfaction through both phone calls and email interactions. I handle customer inquiries promptly and professionally, providing information about products, services, and resolving any issues or concerns they may have. I process orders accurately, track shipments, and coordinate with various departments to ensure seamless service delivery. By maintaining clear communication and a customer-centric approach, I strive to exceed expectations and foster strong relationships with every interaction.
My Services
Administrative Assistant
Providing comprehensive administrative support, including office management, correspondence handling, data entry, event
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
I have strong communication skills and the ability to prioritize tasks effectively. My responsibilities may include data
Email Customer Support
I manage customer communication for clients' eCommerce stores via email. I am responsible for addressing customer inquir
FEEDBACK FROM CLIENTS I'VE WORKED WITH
Blessy Marie
Outstanding skills! Fast learner and very reliable! Highly Recommended! High Performing!
Margarey Nicole
Hey Fritzie, Just want to let you know that I appreciate all your hard work and determination to learn and grow in your position.
Demont Pope
Hey Fritzie, Just want to let you know that I appreciate all your hard work and determination to learn and grow in your position.
Margarey Nicole
Love your positivity and your willingness to learn and take initiative :)
I appreciate YOU
Nathaniel
Thank you for your message and for all the great work you're doing it really means lot.
I appreciate your patience and understanding. Thanks again for everything you do!