2016
Bachelor of Business Administration - Tourism Management
Negros Oriental State University
More Info About Me
I have experience in customer service, ESL tutoring, and administrative & HR support, where I've learned the importance of truly listening to others and offering thoughtful, helpful solutions. Whether assisting a customer, helping a student improve their English, or supporting a team member in HR, my focus is always on creating a positive and respectful experience. I’m passionate about building connections and contributing to environments where people feel supported and valued.
My Skills and Competencies
Virtual Assistant
Customer Service
Social Media Management
Data Entry
Certificates
×
![]()
My Experience and Education
2021
-
2022
Dumaguete Coconut Mills, Inc. (DUCOM)
(Administrative to Human Resources Assistant)
Gained experience as an administrative employee at an oil manufacturing company, contributing to tasks such as updating Standard Operating Procedures, maintaining filing systems, assisting visitors, supporting HR and management with requests, preparing reports, and helping with audit documentation. Later transitioned to a Human Resources Assistant role, assisting with tasks like job postings, collecting applicant data, supporting employee onboarding, and helping with training and development efforts.
2016
-
2017
Qualfon Inc.
(Customer Service Representative)
Working in a BPO for a U.S. telecom company, focused on delivering friendly, efficient support, addressing issues to ensure a seamless and positive experience for customers.
2020
-
2021
Inspiro Relia, Inc.
(Client Services Representative (Office-based ESL Tutor))
Conducting activities and lessons based on ESL teaching methodologies.
2018
-
2019
QQI Agency for Globe Telco Robinsons Dumaguete Office
(Retail Store Associate)
Offered in-person customer service support to clients.
2017
-
2018
Rarejob, Inc.
(ESL Tutor (Homebased))
Provides English lessons to Japanese learners online using the company’s teaching material. Provide corrective feedback during the lesson.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.