2019
Bachelor of Science in Psychology
Xavier University – Ateneo de Cagayan
More Info About Me
I am a Social Media Manager, Content Creator and a Digital Marketing and Sales specialist equipped with strong administrative and organizational abilities seeking to help you in your management, content and marketing needs. I aim to share my service and skills in social media management and marketing in my utmost capability and hone my values through working in the business in an organized and efficient manner.
• Eager and adaptive to be trained.
• Excellent Customer Service
• Ability to learn fast-paced
• Accuracy and attentive to details
• Professionalism and strong work ethic
• Trained with strong leadership skills who can perform independently or in a team environment, and can work under pressure with minimal supervision
• Critical thinking and problem solving.
• Equipped with knowledge in Slack, Zendesk, and salesforce
• With experience in Customer Service, Sales, Technical Support and a Dispatcher
• Proficiency in oral and written communication
• Skilled with computer literacy and business development work
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
CallTools Preview Dialer
(Dispatcher)
• Routes clients to their designated department depending on the type of assistance they need (e.g Technical Department, Cancellation, Account Department or Customer Service) through phone, chat and e-mails.
• Equipped with experiences handling emails through Zendesk and Salesforce
2021
-
2022
CallTools Preview Dialer
(Technical and Chat support)
• Provided assistance and conducted troubleshooting steps to clients with challenges when it comes to audio and connectivity to the dialer
• Provided assistance to clients by walking them through the process of how the dialer works
• Provided one on one training to new clients who are not familiar with the platform.
2019
-
2020
T-Mobile, Teleperformance CDO
(Customer Service Representative)
• Catered potential customers by answering product and services questions such as billing statements and other fees, activation, internet coverage and order processing for mobile devices and accessories
• Assisted customers with basic troubleshooting for network outages and other technical issues.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.