2019
Bachelor of Science in Accounting Technology
Ateneo De Davao University
Get to Know Me 👋
✅ Your all-in-one solution for organized, accurate, and on-time results.
I’m a dedicated professional with five years of combined experience in virtual assistance, legal support, and data entry. I specialize in streamlining operations—managing schedules, emails, and client communications; providing case follow-ups, document reviews, and attorney coordination; and ensuring data is entered, organized, and maintained with 100% accuracy. Whether it’s handling high-volume administrative tasks, liaising with government agencies, or creating efficient workflows, I deliver reliable, detail-perfect results that help clients focus on what matters most.
As a virtual assistant, I excel at keeping things running smoothly—coordinating calendars, tracking deadlines, managing inboxes, and preparing reports so nothing slips through the cracks. My legal assistant background has honed my ability to handle sensitive information with discretion, draft and review documents meticulously, and communicate professionally with clients and agencies. In data entry, I maintain a sharp eye for accuracy, ensuring every entry is consistent, error-free, and ready for immediate use.
Clients appreciate my proactive approach, strong organizational skills, and ability to adapt to changing priorities without missing a beat. I take pride in being more than just support—I’m a partner who understands your goals, anticipates your needs, and delivers solutions that exceed expectations. With me on your team, you’ll gain a reliable professional who turns challenges into streamlined, stress-free processes.
My Skills and Competencies
Document filing and organization
Microsoft Office Suite
Client Communication
Data Entry
Legal Assistant
Appointment Setting
Email Management
Calendar Management
Certificates
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My Experience and Education
2023
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2025
Evans Disability
(Prospective Client Liaison)
I managed legal documents and follow-ups, increasing completed paperwork return rates. I provided administrative support for appointment coordination with external programs and partners, filed initial documentation to support case processing, and organized digital records to ensure smooth workflows and compliance.
2022
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2023
Alorica
(Product-Specific Trainer)
In this role, I facilitated onboarding new hires using pre-developed training modules and conducted coaching and performance monitoring, achieving a learner success rate. My efforts ensured that new employees were well-prepared to meet performance expectations quickly.
2022
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2022
Alorica
(Senior Representative)
I handled escalated client issues across telecommunications accounts, achieving a customer satisfaction score. I also maintained records and updated client cases in CRM tools while adhering to strict compliance policies.
2021
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2022
Alorica
(Technical Representative)
I assisted daily users with network issues on 4G/5G routers, resolving concerns. I liaised with backend support teams to ensure high-priority tickets were resolved within service-level agreements, improving overall resolution efficiency.
2020
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2021
VXI Global Holdings
(Subject Matter Expert)
I mentored a team of agents, raising customer satisfaction scores. I monitored daily performance metrics and provided coaching that increased first-call resolution rates, directly contributing to improved team productivity and customer retention.
2019
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2020
VXI Global Holdings
(Customer Service Representative)
I resolved customer inquiries related to food delivery and subscription services, consistently exceeding daily call targets. I developed strong multitasking skills and enhanced my proficiency in CRM tools while working in a high-volume BPO environment.
My Services
Legal Service
Provide administrative support for legal proceedings and client communications.
Travel Management
Coordinate travel bookings and itineraries to ensure seamless business trips.
Calendar Management
Organize calendars, coordinate meetings, and track important deadlines.
Data Entry
Accurately enter and update data, keeping records organized and reliable.