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BSED Major in English
Diaz College
Your Social Media Specialist and Facebook Ads Expert
I have equipped myself with the following tools, platforms, and applications to get things done in a timely and accurate manner. I am passionately committed to delivering excellent service. I can easily follow instructions and work with less to no supervision at all. I am a street smart who loves to figure out things by myself with the help of Google. I am also flexible in dealing with tasks and can do multitask.
Do you need a precise audience targeting which will attract new customers? Hi there! I'm a Social Media Manager. I help clients to acquire new customers/leads/visitors/followers from social media platforms. I would love to discuss & understand the objectives you wish to achieve through Social Media Marketing. I await your invite to take this forward!
I am passionate about helping businesses succeed online. Facebook Ads: - Lead Generation Campaigns - App Installs Campaigns - Brand Awareness Campaigns - Website Conversion Campaigns - Offer Claim Campaigns I can help with: - One time or long-term projects - Account Audit - Account Setup - Conversion Tracking - Campaign Restructure - Account Optimization.
My Skills and Competencies
Customer Support
General Virtual Assistance
Facebook Ads Management
Email Support
Chat Suppoert
Social Media Management
Certificates
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My Experience and Education
2023
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Present
FLGL's Affordable Finds PH
(Facebook Ads Manager)
-Developed and executed a Facebook advertising campaign.
-Created and optimized ad copy and creative.
-Set targeting criteria and bidding strategies.
-Tracked and analyzed campaign performance.
2023
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present
FLGL's Affordable Finds PH
(Social Media Manager - Trainee)
https://www.facebook.com/FLGLsAffordableFindsPH/ (77 Followers)
-I enrolled in a VA training agency, and my mentor assigned me a project. This page is all about home and living, which I created.
-I am in charge of social media management, planning, and strategy.
-I also handle marketing, branding, content creation, copywriting, and social media engagement.
2021
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2023
SOPHI Outsourcing
(Travel Reservations Agent)
-Conduct outbound calls to hotels to confirm guest reservations, room types, and prepaid reservations on file.
-Work closely with hotels to ensure accurate and timely updates to reservation information.
-Communicate effectively with guests to provide updates on reservation details and ensure smooth check-ins.
-Manage guest disputes with third-party travel partners including pursuing refunds and resolving any outstanding issues.
-Collaborate with cross-functional teams to ensure guest satisfaction and drive positive outcomes.
2020
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2021
Teletech PH
(Workforce Real-Time Specialist)
-Monitor agents' schedules to ensure that they log in on time, and take breaks and lunches according to their schedules.
-Updating CRM systems to reflect agent work hours and break times.
-Generate hourly and daily reports for clients, supervisors and managers to provide visibility into team productivity and identify areas of improvement.
-Communicate effectively with agents to ensure that they understand their schedules and any changes made to them.
-Get together with other teams to ensure that scheduling and reporting align with business needs.
2018
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2020
Teletech PH
(Customer Service Representative)
-Receive and process calls from healthcare providers to verify patient eligibility and benefits for dental and vision healthcare insurance.
-Communicate effectively with healthcare providers to provide accurate and timely updates to patient information in CRM systems.
-Maintain a high level of knowledge regarding healthcare insurance policies and regulations.
-Follow up with healthcare providers as needed to ensure that patient information is accurate and up to date.
2017
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2018
Visaya Knowledge Process Outsourcing
(Outreach Consultant)
-Conduct outbound calls to hospitals and clinics to retrieve patient medical records.
-Work closely with healthcare providers to ensure timely access to patient medical records and follow up as needed to ensure records are received in a timely manner.
-Upload medical records to CRM systems and update patient information as needed.
My Services
Social Media Specialist
I involve in managing and executing a company's or an individual's presence on various social media platforms.
General Virtual Assistant
I encompass a wide range of administrative and organizational duties as a secretary in a traditional office setting.
Facebook Ads Expert
I am involved in creating, optimizing, and managing advertising campaigns on the Facebook platform.