2018
Bachelor of Science and Business Management
STI College Caloocan
Aspiring E-commerce, Lead Generation, & Virtual Assistance Specialist
👋 Hello there! I'm Frenz T. Atienza, and I'm on a mission to break into the world of e-commerce, lead generation, and virtual assistance. While I may not have direct experience in these areas, I bring a strong foundation of skills, a passion for learning, and a dedication to helping your business thrive.
✨ About Me:
🔹 I am a highly motivated and quick learner with a strong work ethic.
🔹 I have a passion for helping businesses succeed and grow.
🔹 My goal is to become your dedicated and reliable virtual partner.
🛒 E-commerce:
🔹 I've always been fascinated by the world of online retail and am eager to assist you in setting up and managing your e-commerce store.
🔹 I'll meticulously learn about your products and target audience to create compelling product listings.
🔹 Customer satisfaction is my top priority, and I'll ensure timely order processing and responsive customer support.
📈 Lead Generation:
🔹 While I haven't yet worked in lead generation, I'm a quick study and excited to research and identify potential leads for your business.
🔹 I'll utilize available tools and strategies to help you build a robust customer base and boost sales.
🔹 Data accuracy and consistency are key, and I'll ensure your lead database is well-maintained.
💼 Virtual Assistance:
🔹 I have a strong background in administrative tasks and organization, making me well-suited to provide virtual assistance.
🔹 I can help manage your calendar, handle emails, and keep your business operations running smoothly.
🔹 My dedication to detail and adaptability will ensure I meet your virtual assistance needs effectively.
✨ Why Choose Me:
🔹 I have a strong work ethic and am committed to going the extra mile for my clients.
🔹 My willingness to learn and adapt means I'll quickly become a valuable asset to your team.
🔹 I'm eager to prove myself, so I'm open to competitive rates to get started.
✨Rates and Availability:
🔹 Hourly Rate: $3.
🔹 Available 20 hours per week (I prefer a Part-time Job so far).
🔹 Flexible scheduling to accommodate different time zones.
Ready to embark on this journey together? Let's chat and explore how I can contribute to your business's success. I'm excited to grow and learn with you!
CUSTOMER SERVICE SKILLS, COMPUTER SKILLS, PHONE COMMUNICATION SKIILLS, DATA ENTRY EBAY LISTING, PRODUCT LISTING, PRODUCT RESEARCH, AMAZON LISTING, ONLINE CHAT SUUPORT, EBAY MARKETING
Social Media Management
SEO Onpage
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Honda Cars Quezon City
(Customer Care Associate)
• Prepare a list prospected customers and check each cash service record to confirm the initial repair plan of the particular vehicle.
• Identify and categorize zones or groups of customers based on standard criteria and on the available service records of how customers schedule their Preventive Maintenance.
• Set apart each group and have each zone identify references and store them on a databank to facilitate a more precise and accurate reference before making follow-ups and promotional calls to the prospected customer.
• Call the customer and conduct an interview about the last service or repair is done on their unit, actual mileage, and other information to help determine the required service to be done;
• Recommend solution to meet needs of the customers;
• Prepares separate monitoring database of customers that refused to avail the suggested repair plans then recommend a special program to the superior in order to meet the customer's wants and needs and regain the lost customer.
• Schedule and conduct total monitoring of repair and service;
• Performs follow-up calls on the customer to conduct an after -service survey to collect feedback regarding the quality of repair or services provided on the unit then recommend next service requirement to the customer.
• Sets appointments for each unit on the day that the customers planned to avail the service.
2019
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2020
Honda Cars Kalookan, Inc.
(Service Marketing Staff)
• Answer customers inquiries/resolve issues, complaints and concerns.
• Scheduled and confirmed customer’s appointments.
• Dealing with customers face-to-face, over the phone and via email.
• Assisting customers with finding suitable products or services.
• Explain the services to potential customers.
• Make a monthly report due for Preventive Maintenance Service (PMS).
• Maintained friendly and positive attitude at all times, even with unhappy and unruly customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.