Hey, I am Frenie

About Me

Hi, I’m Frenie (you can also call me Fhey) — a Customer Service Specialist, Admin Assistant, and Lead Generation expert based in the Philippines.

I’ve spent 8+ years delivering excellent customer support in the BPO industry, helping businesses build strong relationships and maintain high-quality service. I also provide reliable administrative support to keep daily operations organized, efficient, and on track.

On top of that, I specialize in lead generation and research—helping businesses grow by identifying qualified leads and delivering accurate, targeted data.

If you're looking for someone detail-oriented, organized, and easy to work with — I'm here to help you save time and get things done with quality, accuracy, and dedication.

Frenie R.
Iba, Zambales, Philippines
msfheyr@gmail.com
Freelancer
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My Skills and Competencies

Lead Generation
Administrative Assistance
Virtual Assistance
Data Entry
Data Mining
Appointment Setting
Customer Service
Email Marketing
Collections
Sales Assistance
Social Media Management

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2014
Hotel and Restaurant Services

Micro Asia College of Science and Technology

2024 - 2024
Shipday
(Sales Development Rep)

Duties and Responsibilities:

Appointment Setting
Cold Calling
Email Marketing

2019 - 2024
Cloudstaff Phils Inc.
(Lead Generation and Research Specialist)

Duties and Responsibilities:

Administrative tasks
Lead Generation
Appointment setting/Cold calling
Research
Data Mining
Data Entry
Sales and Marketing Support
CRM Management
Phone and Email Support
Recruitment Assistance

2023 - 2024
New Leaf Biofuel
(Customer Service and Lead Generation VA)

Duties and Responsibilities:

Customer Service
Prospecting
Appointment Setting
Administrative Support
End-to-End Sales
Back Office and Logistics Support

2021 - 2022
Magic Inc.
(Executive Assistant - Part-time)

Duties and Responsibilities:

Administrative Assistance
Social Media Management
CRM Management
Schedule and Calendar Management
Lead Generation
Phone and Email Support

2022 - 2022
Envision Digital Pty Ltd
(Sales & Marketing Coordinator - Part-time)

Duties and Responsibilities:

Executive Assistance
Administrative tasks
Lead Generation
Research
Sales and Marketing Support
Phone and Email Support
CRM Management
Schedule and Calendar Management
Sales Pipeline Management
Email Management
Email Marketing
Social Media Management

2021 - 2021
Evolve Virtual Solutions
(Virtual Assistant / Admin and Sales Agent - Part-time)

Duties and Responsibilities:

Administrative Assistance
Social Media Management
CRM Management
Appointment Setting
Phone and Email Support

2021 - 2021
Family First Life Insurance
(Virtual Assistant / Appointment Setter - Part-time)

Duties and Responsibilities:

Appointment Setting
Cold Calling
Phone and Email Support

2021 - 2021
Farmers Home and Auto Insurance
(Appointment Setter / Cold Caller - Part-time)

Duties and Responsibilities:

Appointment Setting
Cold Calling

2015 - 2019
IQOR Phils Inc.
(Senior Collections Specialist)

Duties and Responsibilities:

Inbound and Outbound Calling
Customer Service
Debt Collection
Payment Processing

My Services

Customer Service

I ensure a positive customer experience and help maintain strong client relationships

Administrative Assistance

I provide reliable administrative support to keep daily operations organized, efficient, and on track.

Lead Generation & Research

I help businesses grow by identifying qualified leads and gather key information to help connect with ideal prospects


Works

Let's work together !

I am available for freelance projects.
Hire Me