2016
BSMT
University of Cebu - Lapulapu and Mandaue
About Me:
Hello! I'm French Danniel, a customer service professional with a strong background in e-commerce, customer service and data entry. With over 3 years of experience, I specialize in email and chat support, handling technical, customer inquiries and admin tasks.
I assisted customers with refunds, order inquiries, tracking orders, and addressing complaints.
Handled admin tasks in Google Docs and Google Sheets, making reports, scheduling coaching, meetings and calendar management.
Let's connect and discuss how I can enhance your team's success.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
Intouch CX
(Shopify Buyer Suppory Advisor)
• Proficient in Google platforms such as Gmeet, Sheets, Docs and Google Drive. Scheduling meetings and doing admin tasks.
• Mentored team members to promote productivity, accuracy and commitment to ensure quality email and service.
• Answered customer and merchant inquiries through email, fromorders, tracking, Shop app troubleshooting, Shop Pay and complaints.
2019
-
2020
Accenture
(Data Analyst | Chat Support CSR)
• Handled inbound customer chat conversations regarding various Inquiries about their subscription.
• Worked closely with each customer to carefully resolve issues from billing, troubleshooting, payments and etc.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Email Customer Support
Promote companies' products and services by developing copy for websites, social media, marketing materials.