College Education
FOUNDATION UNIVERSITY
Dumaguete City, 6200, PH
College Education
SILLIMAN UNIVERSITY
Dumaguete City, 6200, PH
High School Education
INFANT KING ACADEMY
Jimalalud, 6212, PH
Hi, I’m Franz, a dedicated Virtual Assistant with over three years of experience in administrative support, content creation, and customer service. My background in Information Technology and multimedia has equipped me with a versatile skill set, allowing me to adapt to different challenges and provide high-quality assistance to businesses of all sizes.
I am passionate about learning, problem-solving, and helping businesses thrive. I take pride in being organized, adaptable, and detail-oriented in every project I take on. Whether I’m managing tasks, assisting clients, or creating engaging content, my goal is always to deliver exceptional results and add value to those I work with.
If you’re looking for a proactive and dependable Virtual Assistant to support your business, let’s connect!
FOUNDATION UNIVERSITY
Dumaguete City, 6200, PH
SILLIMAN UNIVERSITY
Dumaguete City, 6200, PH
INFANT KING ACADEMY
Jimalalud, 6212, PH
As a sales specialist, I focus on driving revenue growth by understanding client needs, offering tailored solutions, and building lasting relationships. I leverage my expertise in the market and product knowledge to exceed sales targets while ensuring exceptional service and customer satisfaction.
As an automotive mechanic, I diagnose, repair, and maintain vehicles, ensuring they run safely and efficiently using expert tools and techniques.
Content Creator - Create posts on a weekly and daily basis, promote the page and reach new potential customers, managed content, and create ideas to help promote the business.
Customer Service Representative - Answered chat inquiries and online orders and relayed the information to the Kitchen Team.
Outbound & Inbound Cold Caller / Appointment Setter - called potential sale clients and homeowners and make designated appointments.
Data Entry Specialist - update virtual files, and prepare specific documents and paperwork.
Calendar Management - Manage the Client’s calendar and schedule appointments.
Customer Service Representative - acquired necessary skills, products, and system knowledge to assess customers and position products with services appropriately to best suit the customer’s needs.
Tier 2 Technical Support Specialist - Capture and monitor complaints and points of improvement and ensure complaints and queries are promptly resolved through chat. Compile a detailed report of customer records and the administered resolutions.
Worked as a Direct Sales Agent. Contacting leads and setting up appointments to present company products. Managed stocks and goods with excellent product knowledge. Ensured quality goods were received and established networks with clients and my supplier.
Provide good customer service experience. Help and answer the customer's technical issues and provide solutions.
Provide comprehensive email categorization and assist in developing and maintaining company email marketing strategy.
From a home office, provides professional administrative, technical, or creative (social) assistance to clients.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics. Organize, and interpret data to create reports.