Hi, I am Franz

About me

I am a detail-oriented, hardworking individual and a fast learner with over two years of experience in the BPO industry. I have a background in Information Technology and general multimedia industries, which has equipped me with versatile skills for virtual assistant roles.

My professional experience includes customer service, data entry, lead generation, and real estate cold calling. I have also managed social media accounts, including planning, creating, and scheduling posts, as well as responding to comments and messages regarding inquiries. My strong English proficiency, both spoken and written, ensures clear and effective communication with clients and their audiences.

My goal is to deliver exceptional virtual services to help clients grow their businesses while building a stable online career to support my growing family. With a commitment to excellence and efficiency, I am eager to contribute my skills and dedication to a forward-thinking team.

As a man of dignity, I strive to uphold traditional Filipino values of honesty, courtesy, fidelity, truth, faith, and honor.

Franz Handsel G. Barrera
Tayasan, Philippines
franzgbarrera@gmail.com
Freelancer
Check my CV View Work Hire Me

Core Qualifications

Here are my areas of competence and expertise
Social Media Management
Graphic Design
Data Entry
Content Creation
General Admin Assistant
Customer Service & Technical Support

Certificates

General Virtual Assistance Training
National Certificate I in Automotive Servicing

Experience and Education

  • EXPERIENCE
  • EDUCATION
2020
College Education

FOUNDATION UNIVERSITY
Dumaguete City, 6200, PH

2018
College Education

SILLIMAN UNIVERSITY
Dumaguete City, 6200, PH

2014
High School Education

INFANT KING ACADEMY
Jimalalud, 6212, PH

September 2023 - October 2024
ECENTERPRISES GROUP MANILA INC.
(Sales Specialist)

As a sales specialist, I focus on driving revenue growth by understanding client needs, offering tailored solutions, and building lasting relationships. I leverage my expertise in the market and product knowledge to exceed sales targets while ensuring exceptional service and customer satisfaction.

June 2023 - September 2023
NBYCI-NEW BIAN YEK COMMERCIAL, INC. TIRE DIVISION
(Automotive Service Technician - Apprentice)

As an automotive mechanic, I diagnose, repair, and maintain vehicles, ensuring they run safely and efficiently using expert tools and techniques.

May 2021 - December 2021
THE HALABAGA BISTRO
(Social Media Manager)

Content Creator - Create posts on a weekly and daily basis, promote the page and reach new potential customers, managed content, and create ideas to help promote the business.
Customer Service Representative - Answered chat inquiries and online orders and relayed the information to the Kitchen Team.

April 2020 - August 2020
CREATIVE REAL ESTATE INVESTING
(Virtual Assistant)

Outbound & Inbound Cold Caller / Appointment Setter - called potential sale clients and homeowners and make designated appointments.
Data Entry Specialist - update virtual files, and prepare specific documents and paperwork.
Calendar Management - Manage the Client’s calendar and schedule appointments.

January 2019 - June 2020
ECENTERPRISES GROUP MANILA INC.
(Customer Service Representative/Specialist)

Customer Service Representative - acquired necessary skills, products, and system knowledge to assess customers and position products with services appropriately to best suit the customer’s needs.
Tier 2 Technical Support Specialist - Capture and monitor complaints and points of improvement and ensure complaints and queries are promptly resolved through chat. Compile a detailed report of customer records and the administered resolutions.

November 2015 - November 2016
LIFESTYLES ASIA PACIFIC PHILS., INC
(Direct Distributor)

Worked as a Direct Sales Agent. Contacting leads and setting up appointments to present company products. Managed stocks and goods with excellent product knowledge. Ensured quality goods were received and established networks with clients and my supplier.

Value Proposition

Here are services I can offer you
Customer & Technical Support

Provide good customer service experience. Help and answer the customer's technical issues and provide solutions.

Email & Inbox Management

Provide comprehensive email categorization and assist in developing and maintaining company email marketing strategy.

General Virtual Assistant

From a home office, provides professional administrative, technical, or creative (social) assistance to clients.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry

Search the Internet for information on a wide variety of topics. Organize, and interpret data to create reports.


Accomplishments

See my professional achievements

Social Media Manager / Co...

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Tayasan,
Philippines
Email :
franzgbarrera@gmail.com


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