2018
Bachelor of Science in Tourism Management
Holy Angel University
More Info About Me
With a diverse background spanning both the hospitality and automotive industries, I bring a wealth of experience and expertise in customer service, sales, and reservations management. From my tenure as a Marketing Professional at Toyota San Fernando to my roles as a Reservations Associate at both Widus Hotel and Casino and Swissôtel Clark, I have consistently demonstrated a commitment to delivering exceptional service, ensuring seamless guest experiences, and fostering positive relationships with clients and colleagues alike. Now, I am eager to leverage my skills and transition into a work-from-home setup as a virtual assistant, where I can continue to excel in providing top-notch support and assistance remotely. My versatile skill set, attention to detail, and dedication to exceeding expectations make me a valuable asset to any team.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2024
Swissôtel Clark
(Swiss Service Agent)
Promptly and professionally handle incoming calls from guests and internal/external parties.
Efficiently transfer calls to the appropriate departments or individuals within the hotel.
Record and relay messages accurately to intended recipients when they are unavailable.
Offer accurate information regarding hotel facilities, services, amenities, and local attractions.
Address guest inquiries, concerns, and special requests over the phone with excellent customer service.
Respond to emergency calls and follow established protocols to handle emergencies effectively.
Operate and maintain telephone systems and troubleshoot technical issues.
Keep detailed records of call logs, message transactions, and other relevant information.
Maintain effective communication with various hotel departments for seamless operations.
Adhere to hotel guidelines, policies, and procedures for telephone operations
2024
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2024
Swissôtel Clark
(Reservations Associate)
Greet guests in a friendly and professional manner
Assist guests with making reservations for rooms, dining, and other hotel services
Answer phone calls and emails regarding reservations and inquiries
Provide information to guests about hotel amenities, policies, and local attractions
Process reservations accurately and efficiently using the hotel's booking system
Handle cancellations and modifications to reservations
Collaborate with other hotel departments to ensure seamless guest experience
Resolve any guest concerns or issues related to reservations
Maintain a clean and organized work area
Stay knowledgeable about current promotions and packages to upsell to guests
2021
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2021
Toyota San Fernando
(Marketing Professional)
Selling brand new cars as well as finance and related product.
Presenting and explaining sample computation for the unit.
Demonstrating vehicles to customers.
Reporting to the vehicle Sales Manager on activities, reviews and analyses.
Writing up sales contracts and cold calling up qualified sales prospects.
Negotiating the terms of a sales agreement and closing sales.
Following-up in-bound telephone inquiries, walk in prospects and emails inquiries.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.