2015
BS Computer Science
University of Caloocan City
More Info About Me
Computer Science Graduate 8 years customer service representative.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2025
QIAGEN MANILA INC
(Senior Customer Care Representative)
Handle escalated or complex customer inquiries via phone, email and chat.
Provide guidance and support to junior customer service representatives.
Monitor service levels and suggest process improvements for better customer satisfaction
Maintain accurate records of customer interactions and transactions.
2018
-
2020
TPG Telecom
(Technical Support/Provisioning)
Responsible for configuring, activating, and managing services and resources
for customers or internal teams. Coordinates with multiple departments to ensure timely and
accurate provisioning of systems, network connections, hardware, or software solutions.
2017
-
2018
Sitel
(Customer Resolution L2)
Handle escalated or complex customer inquiries via phone
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.