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Bachelor of Science in Information Technology
Technological Institute of the Philippines
My Skills and Competencies
Social Media Management
Data Entry
Customer Service
Certificates
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My Experience and Education
2020
-
2024
TalentPop
(Email Customer Service / Lead Agent)
• Provide Email, SMS, and Live Chat Support to customers using Gorgias. Respond to voicemails via Email and/or SMS.
• Answer incoming calls from customers – orders, order inquiries, product inquiries, etc.
• Order fulfillment - providing updates for order status, creating orders, modifying orders, and answering product questions and inquiries.
• Process refunds, exchanges/replacements, and cancellations of orders via Shopify.
• Assist and Mentor new agents as a Lead Agent.
• Data Entry
2023
-
2023
Valoroo
(Logistics VA)
• Tracking and tracing all shipments to ensure timely and accurate delivery
• Communicating with customers and carriers to provide updates on shipment status
• Dispatching drivers and coordinating with other departments to ensure efficient delivery
• Maintaining accurate records of all shipments and dispatches
• Preparing reports on shipment and dispatch activities
• Develop and maintain relationships with carriers to ensure timely and efficient movement of goods
• Negotiate rates and contracts with carriers
• Manage carrier performance and ensure compliance with company standards
• Identify new carrier partners to expand the network and improve service offerings
• Ensuring compliance with all company policies and procedures -
• Performing other duties as assigned
2022
-
2023
MY Freight Staff
(Logistics VA)
• Create LTL, FTL, Volume and Partial quotes for customers using Command Center.
• Posting Load in DAT load board.
• Check shipments status for customer’s loads by communicating with carriers and provide freight update to the customer and operations team.
• Check Pending’s and Dispatch and validate if they are updated.
• Create and send BOL to customers.
• Resolves issues with Bills disputes, Re-bills, and accessorial charges.
My Services
Social Media Management
Responding to questions, comments, and inquiries in different Social Media Platforms.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Provides support by going above and beyond to enhance customer experience resulting in loyalty and eliminating churn.