2014
Bachelor of Science in Business Administration
Siena College Taytay
More Info About Me
I am experienced in Customer Service, Data Entry, Proofreading, and data transcription. I have worked as a professional customer service support for several retail websites like Amazon, Target and other online e-commerce website since 2016.
I am a quick learner looking to apply my innate skills, knowledge, ability, and commitment to perform quality work for the client and my personal growth. I strive in a positive workplace and can work with minimal supervision with proficient results.
My Skills and Competencies
Customer Service
Social Media Management
Google Ads Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
Present
Grace Financial
(Virtual Assistant / Mortgage Processor)
Provide assistance to clients applying for home mortgages.
Handled data entry work for application of mortgages.
Calling clients and lenders to follow up on files needed.
Simple graphics and video editing for Youtube channel
May 2022
-
Present
Nifty Home
(E-Commerce Manager)
Set up Facebook Pages for advertising and Social Media Posts
Use of Canva to make creatives for social media posts, ads and thumbnails for products.
Creates campaign and other strategies to increase sales
2021
-
August 2022
UAB Ekomlita
(Customer Service Specialist)
Provided support for several online products via email and chat.
2017
-
2021
Teletech
(Customer Service Support Representative)
-Provided customer service for several accounts:
-Amazon
-DoorDash
-OptumRx
2016
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2017
Tech Mahindra Customer
(Customer Service Associate)
Provided customer service through phone for Target online, an e -commerce account.
2012
-
2016
Maximum Data Services
(Business Process Associate)
Responsible for converting multi-input format materials to xml and coding of mathematical equations for engineering journals.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.