2017
Bachelor of Secondary Education Major in Mathematics
San Jose Community College
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Department of Education
(Teacher I)
Prepare and deliver engaging lesson plans in line with curriculum objectives
Assess student learning through quizzes, tests, and other evaluation methods
Provide constructive feedback to students to support their academic growth
Create a positive and inclusive learning environment
Collaborate with colleagues and parents to support student success
Stay updated on educational trends and best practices through professional development
Foster critical thinking, creativity, and problem-solving skills in students
Manage classroom behavior and promote respect and cooperation among students
Utilize technology and other resources to enhance teaching and learning
2018
-
2022
Llamas Memorial Institute
(Teacher)
Prepare and deliver engaging lesson plans in line with curriculum objectives
Assess student learning through quizzes, tests, and other evaluation methods
Provide constructive feedback to students to support their academic growth
Create a positive and inclusive learning environment
Collaborate with colleagues and parents to support student success
Stay updated on educational trends and best practices through professional development
Foster critical thinking, creativity, and problem-solving skills in students
Manage classroom behavior and promote respect and cooperation among students
Utilize technology and other resources to enhance teaching and learning
2018
-
2018
Sutherland Global Services
(Customer Service Representative)
Handle incoming calls from customers regarding flower orders, inquiries, and issues
Provide excellent customer service by addressing customer concerns and resolving problems efficiently
Process orders accurately and efficiently, ensuring timely delivery of flowers
Assist customers with selecting the right flowers for special occasions or events
Handle escalated customer issues with professionalism and empathy
Update customer information and order details in the system accurately
Coordinate with the delivery team to ensure orders are fulfilled as per customer requirements
Upsell additional products or services to customers when appropriate
Follow company protocols and procedures for handling customer inquiries and complaints
Receptionist / Booking Officer / SMM
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.