Jan
-
Sept 2020
TDCX (Philippines) Inc.
(Customer Experience Specialist)
• Ensured that consumers received prompt, accurate, and thorough resolutions by contacting them by phone, email, and live chat.
• Served as a mediator of client claims for a travel account.
July
-
Oct 2019
Synchrony Global Services Philippines, Inc.
(Customer Service Specialist)
• Received inbound calls for general questions and claim requests while at all times maintaining a polite and understanding attitude toward customers
Aug 2017
-
April 2019
JP Morgan Chase & Co.
(Fraud Specialist)
• Handled loss mitigation and prevention as well as calls from bank customers who potentially have fraudulent activity on their credit card accounts.