2021
Bachelor of Elementary Education major in Special Education
Liceo de Cagayan University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2014
-
2015
Bison Security & Investigation (Delmonte Philippines)
(Telephone Operator / CCTV Operator)
Telephone Operator
Answer and manage incoming calls promptly and professionally.
Route calls to the appropriate departments or personnel.
Provide information about the organization’s services, hours, and policies.
Take accurate messages and ensure timely delivery to recipients.
Maintain detailed call logs and records of inquiries.
Handle emergency calls and escalate issues as necessary.
Assist with administrative tasks, including data entry and filing.
Monitor and troubleshoot phone system issues as needed.
Deliver exceptional customer service and address caller concerns.
CCTV Specialist
Monitor live video feeds from CCTV cameras to detect suspicious activities.
Record and document incidents, maintaining accurate logs of events.
Respond promptly to alarms and alerts, reporting incidents to security personnel.
Assist in investigations by providing video evidence and support to law enforcement.
Maintain confidentiality and handle sensitive information in compliance with privacy
regulations.
Coordinate with the security team to enhance overall safety measures.
Review recorded footage for investigations or verification of incidents.
2014
-
2014
C & G Tradepaths Collection Services
(Collection Specialist)
Reach out to customers via phone, email, or mail to collect overdue payments.
Work with debtors to establish feasible payment arrangements and terms.
Keep accurate records of all communications and transactions related to collections.
Track outstanding accounts and follow up on payment commitments.
Address and resolve any disputes or issues related to outstanding debts.
Generate reports on collection activities, outstanding debts, and payment trends.
Work closely with the finance and customer service teams to address customer inquiries and
issues.
Adhere to legal regulations and company policies regarding debt collection practices.
2013
-
2014
Telan Hipe Flores Telan & Association
(Legal Account / Remedial Officer)
Oversee accounts that require legal action for debt recovery, ensuring accurate documentation
and compliance.
Collaborate with internal and external legal counsel to develop strategies for debt recovery and
compliance.
Engage with debtors to negotiate payment plans and settlements, aiming for favorable
outcomes for the company.
Ensure all collection activities adhere to legal regulations and company policies.
Assist in the preparation of legal documents, including demand letters and court filings.
Investigate accounts to gather necessary information for legal proceedings and remedial
actions.
Keep detailed records of all communications, negotiations, and legal actions taken on accounts.
Generate reports on legal accounts, recovery efforts, and compliance status for management
review.
Implement and monitor remedial actions to resolve outstanding debts and improve recovery
rates.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.