2005
BSBA-Marketing
Rizal Technological University
More Info About Me
I started off my career as a customer service representative and transitioned to reports analyst since 2007. With great multitasking skills, high attention to details, and strong organizational abilities, I always ensure that all my deliverables are submitted accurately and on time. I am looking for a company where I can add value and contribute to the teams efficiency and accuracy.
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2013
-
2019
S&PCapital IQ– McGraw HillFinancial
(PROOFERSUPPORT/REPORTSANALYST)
Provide direct assistance to the Proofing and Auditing team and the Independent Contractors on any concerns-- administrative, documentation, process-related, etc.
Create/track/disseminate to stakeholders, for all roles, any Proofing metrics reports. Transfer files to/from independent contractors (ICs) for audit/edit as required outside of the system; posting/uploading of these files to the company platform as required.
Create/deliver reports with metrics for all independent contractor work in proofing/auditing for processing of payment.
Performbasic and advanced Excel tasks as required (e.g., V-lookup)
Assist with the documentation and list management of activities for coverage by the Proofing team, both internal and external parties.
Provide communication support for external vendors and ICs, including responding to queries and relaying information to scheduling management.
Liaisonwith Team Leaders and Production Management to handle real time workflow issues.
2010
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2012
Accenture Inc.
(SALESANDPRICINGSUPPORTREPORTANALYST)
Preparescheduled and ad hoc reports accurately on time, in compliance with the SLA.
Continuously strive to satisfy and delight customers.
Followdocumented procedures so that reports are delivered consistently and correctly.
Maintain process documentation so that it is clear, complete and up-to-date.
Useservice request management tools appropriately to record work activities.
Reviewownworkforaccuracy and completeness.
Manageownworkload, prioritizing tasks to meet deadlines and quality expectations.
Keepsupervisors and teammates informed. Identify opportunities for process improvement.
Takeresponsibility for personal skill development and career management.
Assist Products Team in reviewing Account Plans
. Updatedata entries as requested by the client.
Datacleanup and validation.
2007
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2009
Transcom Worldwide Philippines, Inc.
(REPORTSANALYST)
Datagathering from Avaya CMS and other database queries.
Responsible for data querying, extraction, compilation, and reporting.
Manage,update and manipulate reporting structures using Excel functions such as Pivot Tables V-Lookups, and macros. Updateandmaintain existing reports.
Generatedaily, weekly, monthly, and quarterly reports. Populate data into internal and external marketing and production reports.
SetqueueandVDNService Level threshold in Avaya CMS prior to campaign launching.
Maintain delivery schedules of all client reports and making sure all scheduled delivery timelines are met.
Actascoordinator between various departments and teams to ensure accuracy of data
. Attendclient requests and meetings and provide solutions to all clients’ questions.
Completeclient requests in a timely mann
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.