2014
Bachelor of Science in Information Technology
AMA Computer Learning Center
More Info About Me
Adept Customer Service Representative | Virtual Assistant Rockstar
I have a 6-year experience as a Customer Service Representative (Email/Chat) and as a Virtual Assistant. I’ve worked with several clients and with that I’ve developed a lot of skills.
I am inspired by this quote “Success isn't always about greatness. It's about consistency. Consistent hard work leads to success. Greatness will come.”
I am motivated and consistent with tasks since my goal is to help businesses grow and with that, I must grow and succeed with them.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
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2020
DHM VENTURES
(Customer Service Representative)
Responsible for answering customer inquiries, providing tracking information, process returns, handle open cases and process refunds using the Zendesk and Wish for Merchants platform.
2017
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2018
FANFREAKZ
(Virtual Assistant)
Process orders using Oberlo, handle Zendesk tickets regarding product inquiries, giving tracking information, handle returns and exchange.
2017
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2017
UINSPIRATION
(Customer Service Representative)
Responsible for answering emails pertaining to product inquiries, providing tracking information, handling returns and refunds.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.