2013
Bachelor of Science in Hotel and Restaurant Management
University of the Cordilleras
More Info About Me
Hello, I’m Princess Domine, a virtual assistant with expertise in email and calendar management, property management, meeting coordination, expense tracking, event planning, travel arrangements, and file management.
I focus on delivering excellent customer service through appointment setting and cold calling, ensuring clear communication and organization for my clients. I streamline email communication and optimize calendars to boost productivity.
In property management, I handle everything from administrative tasks to operations. I ensure meetings are well-organized and productive and track expenses for clear financial oversight.
I also plan and manage events, making sure everything runs smoothly, and coordinate travel arrangements for a hassle-free experience.
I am dedicated to providing outstanding support, allowing clients to focus on what matters most while I take care of the details. My diverse skills make me a valuable asset to any team or project.
My Skills and Competencies
Customer Service/Appointment Setting/Cold Caller
Property Management
Email Management
Calendar Management
Travel Management
Event Management
File Management
Meeting Management
Expense Management
Executive Assistant
Certificates
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My Experience and Education
2023
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2024
Remax Gold and Guidepost Realty Solutions LLC
(Virtual Assistant)
Handles email Management for clients
Conducts lead generation
Engage with potential leads
Appointment Scheduling
Maintain accurate and detailed records of clients
January 2022
-
March 2023
Wheelzy
(Purchasing Manager)
Make outbound calls to follow up with existing customers
Assisting customers with selling their vehicle
Update, monitor and record clients status on the CRM
March 2020
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January 2022
Farmers Insurance
(Cold Caller/Appointment Setter)
Make outbound calls to business owners and homeowners
Present and promote our services with professionalism
Qualify leads and set up appointments for my client.
Follow up on leads and maintain accurate records in our CRM
February 2018
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March 2020
REassist
(REAL ESTATE VIRTUAL ASSISTANT)
Personally handles 3 client concerns
Maintained and organized numerous office files
Constantly updated the company's contact and mailing lists.
Property Management
Tenancy application processing
Data Mining /Data Entry
Uploading listing details to portals
Lease Renewals with systematized portfolio Lead Generation program
May 2017
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January 2018
Teleperformance Baguio
(Collections Agent)
Assisted in problem solving and brainstorming solutions to existing concerns.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
June 2015
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April 2017
Convergys Baguio
(Fraud Analyst at City Bank)
Assisted in problem solving and brainstorming solutions to existing concerns.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
April 2013-
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May 2015
Sitel Philippines-Capital One
(Billings and Payments)
Assisted in problem solving and brainstorming solutions to existing concerns.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
My Services
Email Management
My job is to make your day easier and more productive, taking the stress out of managing your schedule.
Calendar Management
I offer calendar management services to organize your appointments, reminders, and tasks for stress-free scheduling.
Travel Management
I provide travel management services to expertly plan, book, and coordinate your trips for a seamless travel experience.
Cold Calling
I provide expert appointment setting services to optimize your schedule and ensure you never miss an important meeting.
Project Management
I provide reliable project management services focused on organization, communication, and delivering results.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.
JUN SALONGA
Princess is that kind of a person where when she sets a goal, she makes sure that she does everything to achieve that. She's adaptable, listens to feedback and is efficient. My only regret working with her is that it was only for several months.
Jun Lopez Salonga
Princess is that kind of a person where when she sets a goal, she makes sure that she does everything to achieve that. She's adaptable, listens to feedback and is efficient. My only regret working with her is that it was only for several months.
Upwork Client
Filipina was a great addition to the team while she worked with us, she was very hard working. We are grateful for her time and dedication to the project and wish her the best."