Blank Year
B.S. Tourism
Sebastian College Recoletos
More Info About Me
N/A
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Sales Administration
Quote Creation
Certificates
My Experience and Education
2021
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2023
Collective Solution - Agero Roadside Assistance
(Team Manager)
Manages a team of 22 agents for Roadside, American Family, USAA Dispatch and Intake Line of Businesses. Provides daily updated on coded areas, Coordinates and manages intervals. Call Calibrations with Quality and the team performance aligned with client goals.Sets and creates strategic action plans for client related objectives on target goals .Monitors and tracks individual agent records, infractions, achievement, logs and others. Mediates in between Operations Clients and agents also Communicates directly reports to the Operations Manager and Senior Operations Manager for any calibrations, alignments changes, and metric related goals. Monitors progress of agents and delivers action plans, sanctions and certification or evaluations. Attends daily calibration with quality and client meetings online. Admin task and other work related improvements on processes. Coaching Uploads like Nice recorded/live calls and Acuity based on SSRS SQL Tool and Power BI. Daily performance monitoring specially attendance. Annual Performance reviews, and other admin deliverables
2021
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2021
Alorica Cubao – Verizon Wireless
(Team Manager)
Supervises a team of 16 team members. Provides daily Pre shift Huddles for the account and feedbacks with the team performance and client goals. Executes client related objectives on goals or target. Keeps track of individual agent records, infractions, achievement, logs and others. Communicates directly reports to the Operations Manager and Senior Operations Manager for any calibrations, alignments changes, and metric related goals. Monitors progress of agents and delivers action plans, sanctions and certification or evaluations. Attends daily calibration with quality and client meetings online. Does Admin task and other work related process. Coaching Uploads like Repex GCI and R90. Daily performance monitoring specially attendance. Annual Performance reviews, and other admin deliverables
2019
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2019
Qualfon Manila – Sirius XM Care
(Operations Supervisor)
4th Flr Robinsons Otis Guanzon St. Paco Manila Supervises a team of 16 team members. Provides daily updates and feedbacks with the team performance and client goals. Executes client related objectives on goals or target. Keeps track of individual agent records, infractions, achievement, logs and others. Communicates directly to Quality, Operations Manager and Team members for alignments changes, updates and metric related goals. Monitors progress of agents and delivers action plans, sanctions and certification or evaluations. Attends daily calibration with quality and client meetings online. Does Admin task and other work related process.
2015
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2018
Techno Global Team – GPK Group Pty Ltd
(Sales Administrator)
Processing orders via email. Creation of Quotes in Quosal, Preparing sales orders and Purchase orders. Processing a high volume of product orders. Processing invoices for all sales transactions. Checking prices and contracts are up to date. Reporting monthly sales results to the sales team. Supporting the sales force with general operations to help reach the team’s objectives. Communicating internally important feedback from customers. Dealing with and responding to high volumes of emails.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.