2018
BS in Hotel and Restaurant Management
Lourdes College
My Skills and Competencies
Executive Assistant
Cold Calling
Customer Support
Intake Specialist
Email Management
eCommerce Specialist
Administrative Support
Chat Support
Email Support
Inbound Calls
Outbound Calls
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
32 Degrees
(E-Commerce Specialist)
I managed order processing, inventory updates, and customer inquiries across platforms like Shopify. I handled product listings, resolved customer issues via chat and email, and coordinated with suppliers to ensure smooth fulfillment. My role focused on efficiency, accuracy, and customer satisfaction.
2023
-
2024
The Lake Law Firm & IRS Plus
(Intake Specialist/Cold Caller)
I handled client interactions, collected important documents, scheduled appointments, and ensured accurate record-keeping. I also conducted follow-ups and guided clients through the intake process, ensuring a smooth and efficient experience.
2024
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2024
Real Estate Company
(Cold Caller/Real Estate VA)
Conducted outreach to prospective clients, generated leads, and qualified
buyers/sellers for real estate opportunities, leveraging strong communication skills to build
client rapport and drive conversions.
2021
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2023
Teleperformance | T-Mobile
(Coach/Supervisor)
I guided and supported my team to meet performance goals, provided training and feedback, and monitored key metrics. I also handled escalations, motivated agents, and ensured excellent customer service and sales results.
2019
-
2021
Teleperformance | T-Mobile
(Account Expert (CSR))
I handled customer inquiries, provided product and service recommendations, resolved issues efficiently, and ensured a great customer experience. I also assisted with billing, troubleshooting, and account management to meet customer needs.
2019
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2019
Teleperformance | KHOLS
(Customer Service Representative)
I assisted customers with inquiries, resolved issues, processed orders, and provided product or service support. I ensured a positive experience by delivering excellent communication, problem-solving, and efficient solutions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
E-Commerce Support
I can assist with product listing and optimization, order processing, and inventory management to keep operations smooth
Customer Service Support
Providing customer support via calls, chat, and email, handling inquiries, resolving issues, and ensuring a great custom
General Virtual Assistant
I offer admin support, email management, data entry, scheduling, research, and customer service to help businesses stay